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Health Administration Press Book: If Disney Ran Your Hospital - 9 1/2 Things You Would Do Differently
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The book "If Disney Ran Your Hospital: 9 ½ Principles for Creating Trust and Loyalty" by Fred Lee offers a transformative perspective on customer service in the healthcare sector. It is an essential read for healthcare professionals, hospital administrators, and anyone interested in enhancing patient experience and satisfaction.
This insightful book draws parallels between the service excellence strategies employed by Disney and the operational practices in hospitals. Fred Lee, with his extensive experience in both the Disney environment and healthcare leadership, presents a compelling argument: hospitals should focus on creating memorable experiences for patients, much like Disney does for its guests. The book identifies critical gaps in traditional service excellence initiatives and proposes actionable principles designed to foster loyalty and trust among patients and employees alike.
Key Features:- Expert Insight: Authored by Fred Lee, a seasoned hospital executive and former Disney employee.
- Practical Principles: Introduces 9 ½ principles that are specifically tailored for the healthcare industry.
- Experience Focus: Emphasizes the importance of creating an experience rather than merely providing a service.
- Actionable Strategies: Offers clear strategies that hospitals can implement to improve patient satisfaction and loyalty.
- Used Book in Good Condition: A sustainable choice for readers, allowing access to valuable insights at an affordable price.
- In-depth Case Studies: Features real-world examples from the author’s experiences to illustrate key concepts.
This book is ideal for healthcare professionals looking to enhance their understanding of customer service dynamics. It serves as a guide for hospital administrators aiming to elevate their institutions to become recognized leaders in patient care and employee satisfaction. By integrating Disney's successful strategies, readers can foster a culture of trust and loyalty, ultimately improving the overall healthcare experience. "If Disney Ran Your Hospital" is not just a book; it is a roadmap for transformation in the healthcare industry, making it an invaluable resource for those committed to excellence in patient care.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: This book has two hundred fifteen pages. It offers a thorough exploration of customer service in healthcare.
- Q: What is the binding type of this book? A: The book is bound in hardcover. This makes it durable and suitable for frequent use.
- Q: What are the dimensions of the book? A: The book measures six inches in length, nine inches in height, and zero point seventy-one inches in width. These dimensions make it a convenient size for reading.
- Q: Who is the author of this book? A: The author is Fred Lee. He has extensive experience in both Disney and hospital administration.
- Q: What is the main focus of this book? A: The book focuses on improving customer service in healthcare by comparing it to Disney's service model. It emphasizes creating an experience rather than just providing a service.
- Q: How can I benefit from reading this book? A: Readers can learn nine and a half principles to enhance patient satisfaction and loyalty in hospitals. The strategies are derived from successful practices at Disney.
- Q: Is this book suitable for healthcare professionals? A: Yes, this book is particularly suitable for healthcare professionals. It offers insights that can help improve service quality in healthcare settings.
- Q: Can this book be used in hospital training programs? A: Yes, this book can be an effective resource for hospital training programs. It provides actionable principles that can improve service delivery.
- Q: What topics does the book cover? A: The book covers customer service strategies, patient satisfaction, and employee loyalty. It draws parallels between Disney and hospital experiences.
- Q: How do I keep this book in good condition? A: To keep this book in good condition, store it in a cool, dry place and avoid exposure to direct sunlight. Clean it gently with a dry cloth if needed.
- Q: What should I do if the book arrives damaged? A: If the book arrives damaged, contact the seller for a replacement or refund. Most sellers have policies to handle such issues.
- Q: Is there a warranty for this book? A: No, books typically do not come with a warranty. However, check the seller's return policy for options.
- Q: Is this book appropriate for a general audience? A: Yes, this book is appropriate for a general audience. It is written in an accessible manner for those interested in customer service and healthcare.
- Q: What makes this book different from other healthcare books? A: This book is unique as it draws comparisons to Disney's customer service model, providing a fresh perspective on healthcare service excellence.
- Q: How can I apply the principles from this book? A: You can apply the principles by implementing strategies in your workplace that focus on enhancing the patient experience and employee engagement.
- Q: Where can I purchase this book? A: You can purchase this book from major retailers and online platforms like Amazon or directly from the publisher, Health Administration Press.