Title
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently (Distributed (Nonhap))
Delivery time: 8-12 business days (International)
Using Examples From His Work With Disney And As A Seniorlevel Hospital Executive, Author Fred Lee Challenges The Assumptions That Have Defined Customer Service In Healthcare. In This Unique Book, He Focuses On The Similarities Between Disney And Hospitalsboth Provide An Experience, Not Just A Service. It Shows How Hospitals Can Emulate The Strategies That Earn Disney The Trust And Loyalty Of Their Guests And Employees.The Book Explains Why Standard Service Excellence Initiatives In Healthcare Have Not Led To High Patient Satisfaction And Loyalty, And It Provides 9 Principles That Will Help Hospitals Gain The Competitive Advantage That Comes From Being Seen As The Best By Their Own Employees, Consumers, And Community.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Frequently Asked Questions
- Q: What is the main focus of 'If Disney Ran Your Hospital'? A: The book explores how hospitals can improve customer service by emulating strategies used by Disney, emphasizing that both provide an experience rather than just a service.
- Q: Who is the author of this book? A: The author is Fred Lee, who has experience as a senior-level hospital executive and has worked with Disney.
- Q: How many pages does the book have? A: The book contains 215 pages.
- Q: What can I expect to learn from this book? A: Readers can expect to learn nine and a half principles that can help hospitals enhance patient satisfaction and loyalty, and gain a competitive advantage.
- Q: What condition is the book in? A: The book is listed as 'New'.
- Q: What is the publication date of the book? A: The book was published on April 1, 2004.
- Q: What type of binding does the book have? A: The book is available in hardcover binding.
- Q: Is this book suitable for healthcare professionals? A: Yes, the book is particularly valuable for healthcare professionals looking to improve customer service and operational strategies in hospitals.
- Q: Does the book include practical examples? A: Yes, the author provides examples from his experiences in both the Disney organization and the healthcare industry.
- Q: Are there any specific strategies mentioned for improving patient experience? A: The book discusses various strategies that hospitals can implement to enhance the patient experience, drawing parallels with Disney's approach to customer service.