Title
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress,Used
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Are you bedeviled by your difficult customer? Are angry or emotional customers taking out their fears and frustrations on you? Do you find yourself 'taking home difficult customers' and letting them rent space in your head? Finally, do you want to take control of even the toughest customer situations, and handle them professionally, quickly, and effectively while reducing your stress levels?Written for anyone dealing directly with customers in any industry from hospitality to business to business this book provides you with both the principles and words to defuse almost all difficult and scary customer situations. Here are just a few of the things you will learn to do: Why it's in YOUR interest to learn how to defuse volatile customer situations Why customers act in manipulative, aggressive and even childish ways How the verbal abuse game works, and how to stop the game cold How to apply the CARP system for defusing customers How to maintain SELFCONTROL so you don't lose your cool, and get 'baited' How to start off customer interaction well and PREVENT escalation How to choose your words so you come across as helpful and cooperative How to say no without being antagonistic How to get customers to STOP ranting, yelling and being aggressive, and getting them to LISTEN How to apply verbal selfdefense techniques to TAKE control...and tons more. This 8.5 x 11 inch book goes beyond what you've ever been taught about difficult customer situations, and allows you to stop feeling like you are powerless in the face of angry customers. It helps you decide what to do, and what to say, and goes way beyond the ';be nice'' advice so often mentioned in other books and training. You WILL learn from the 176 pages of 120 defusing tactics you'll learn.There are even chapters for supervisors and managers (and how they can help), dealing with groups of customers and 'the audience effect' and dealing with customers in social media.It's time to stop feeling like a victim, and empower yourself to be the 'go to' person with 'tough customers'. Not only will you increase enjoyment of your job, and reduce your stress levels, but you'll enhance your career prospects. Managers and supervisors DO notice when you can defuse the customers who are 'nightmares'. That means career advancement.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of the book 'If It Wasn't For The Customers I'd Really Like This Job'? A: The book focuses on strategies to handle difficult and angry customers effectively while maintaining professionalism and reducing stress.
- Q: Who is the author of this book? A: The author of 'If It Wasn't For The Customers I'd Really Like This Job' is Robert Bacal.
- Q: How many pages does the book have? A: The book contains 188 pages.
- Q: Is this book suitable for all industries? A: Yes, the book is written for anyone dealing directly with customers across various industries, including hospitality and business.
- Q: What techniques will I learn from this book? A: You'll learn techniques such as the CARP system for defusing customers, verbal self-defense techniques, and how to prevent customer escalation.
- Q: Can this book help reduce my stress levels when dealing with customers? A: Yes, the book provides strategies aimed at reducing stress while effectively managing difficult customer interactions.
- Q: What is the binding type of this book? A: The binding type of the book is paperback.
- Q: When was this book published? A: The book was published on February 28, 2011.
- Q: Is this book a new or used copy? A: This book is listed as a new copy.
- Q: What are some features of the book? A: The book is described as a used book in good condition, providing valuable insights into managing customer relations.