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Ignore Your Customers (And They'Ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience
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The Ultimate, Practical Guide To Transforming Your Customer Service, Company Culture, And Customer Experience, Endorsed By All The Top Names In The Field.Great Customer Service May Be Today'S Most Essential Competitive Advantage. Yet When It Comes To Delivering Great Customer Service And A Great Customer Experience, Most Companies Tragically Continue To Miss The Mark. But You Can Succeed Where So Many Have Failed: Ignore Your Customers (And They'Ll Go Away) Spells Out, Step By Step, How To Craft A Customer Service Culture And Customer Experience So Powerful That They'Ll Transform Your Organization And Boost Your Company'S Bottom Line.You'Ll Enjoy Inspirational, Often Hilarious, Tales From The Trenches As Author Micah Solomon, One Of The World'S Bestknown Customer Service Consultants And Thought Leaders, Brings You With Him On Handson Adventures Assessing And Transforming Customer Service In A Variety Of Industries. (Ever Wonder What It'S Like To Mystery Shop, For Instance, A Luxury Spa, Where You Get Paid For Your Opinions While Receiving A Massage And A Manicurefor Research Purposes, Of Course?)You'Ll Spend Time Behind The Scenes With Zappos Ceo Tony Hsieh And Discover How Zappos Delivers Wow Customer Service. You'Ll Visit Personally With Richard Branson To Learn How Virgin Brands Deliver Authentic Customer Service (Avoiding What Branson Calls Stepford Customer Service) And Learn Branson'S Secrets For Turning Social Media Attackers Into Brand Promoters.Drawing On A Wealth Of Stories Personally Assembled From Today'S Most Innovative And Successful Companiesincluding Amazon, Cleveland Clinic, Drybar, Usaa, The Ritzcarlton Hotel Company, Nordstrom, Mod Pizza, Nextiva, And Moresolomon Reveals What It Takes To Turn A Hohum Customer Interaction Into One That Drives Customer Engagement And Lifelong Loyalty.What You'Ll Find Inside:* Exclusive Customer Service Secrets And Proven Turnaround Methodologies From Author Micah Solomon (Today'S Bestknown Customer Service And Customer Experience Consultant) Showing The Reader How To Perform Effective And Lasting Customer Service Transformation At Their Own Companies.* A Dive Into One Of The Hottest Topics In Business Today: Company Culture, Specifically How To Build And Sustaining A Customercentric Company Culture.* Case Studies And Anecdotes From The Great Customercentric Companies Of Our Time.Also Included:* Special Material Throughout On Diversity And Inclusion From Jan Jones Blackhurst, Evp At Caesars International (And The First Female Mayor Of Las Vegas) And Michael Hyter, Renowned Author Of The Power Of Inclusion.* Each Chapter Concludes With A Business Reading Group Guide And A Pointbypoint Summary To Maximize Reader Memory Retention And Make Every Insight Actionable.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: The book has two hundred forty pages. This length allows for an in-depth exploration of customer service principles.
- Q: What are the dimensions of the book? A: The book measures six point two inches in length, nine point three inches in height, and zero point nine six inches in width. These dimensions make it a convenient size for reading.
- Q: What type of binding does the book have? A: The book is bound in hardcover. This type of binding provides durability and a premium feel.
- Q: Who is the author of the book? A: The author is Micah Solomon. He is a renowned customer service consultant known for his expertise in customer experience.
- Q: What category does this book belong to? A: The book falls under the Consumer Behavior category. It focuses on customer service and company culture.
- Q: Is there a reading guide included in the book? A: Yes, each chapter concludes with a Business Reading Group Guide. This guide helps maximize reader memory retention.
- Q: How can I apply the concepts from this book? A: You can apply the concepts by implementing the customer service strategies outlined in the text. The book provides practical advice for transforming customer experiences.
- Q: Is this book suitable for beginners in customer service? A: Yes, the book is suitable for beginners. It offers foundational knowledge and actionable insights for anyone looking to improve customer service.
- Q: Does the book include real-life examples? A: Yes, it includes case studies and anecdotes from various successful companies. These examples illustrate effective customer service practices.
- Q: Can this book help improve company culture? A: Yes, the book provides strategies for building a customer-centric company culture. It emphasizes the importance of culture in delivering exceptional service.
- Q: Are there any special features in the book? A: Yes, the book includes special material on diversity and inclusion. This content is contributed by industry experts.
- Q: What is the main focus of the book? A: The main focus is on transforming customer service and enhancing the customer experience. It aims to provide competitive advantages through effective service.
- Q: Is this book recommended by industry leaders? A: Yes, it is endorsed by top names in the customer service field. This endorsement adds credibility to its insights.
- Q: Does the book provide actionable insights? A: Yes, it offers practical advice and methodologies for lasting customer service transformation. Readers can implement these strategies in their organizations.
- Q: What makes this book different from others on customer service? A: This book combines humor with practical advice, making it engaging and informative. It features unique experiences from the author's consulting work.