Title
Ignore Your Customers (And They'Ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience
Delivery time: 8-12 business days (International)
The Ultimate, Practical Guide To Transforming Your Customer Service, Company Culture, And Customer Experience, Endorsed By All The Top Names In The Field.Great Customer Service May Be Today'S Most Essential Competitive Advantage. Yet When It Comes To Delivering Great Customer Service And A Great Customer Experience, Most Companies Tragically Continue To Miss The Mark. But You Can Succeed Where So Many Have Failed: Ignore Your Customers (And They'Ll Go Away) Spells Out, Step By Step, How To Craft A Customer Service Culture And Customer Experience So Powerful That They'Ll Transform Your Organization And Boost Your Company'S Bottom Line.You'Ll Enjoy Inspirational, Often Hilarious, Tales From The Trenches As Author Micah Solomon, One Of The World'S Bestknown Customer Service Consultants And Thought Leaders, Brings You With Him On Handson Adventures Assessing And Transforming Customer Service In A Variety Of Industries. (Ever Wonder What It'S Like To Mystery Shop, For Instance, A Luxury Spa, Where You Get Paid For Your Opinions While Receiving A Massage And A Manicurefor Research Purposes, Of Course?)You'Ll Spend Time Behind The Scenes With Zappos Ceo Tony Hsieh And Discover How Zappos Delivers Wow Customer Service. You'Ll Visit Personally With Richard Branson To Learn How Virgin Brands Deliver Authentic Customer Service (Avoiding What Branson Calls Stepford Customer Service) And Learn Branson'S Secrets For Turning Social Media Attackers Into Brand Promoters.Drawing On A Wealth Of Stories Personally Assembled From Today'S Most Innovative And Successful Companiesincluding Amazon, Cleveland Clinic, Drybar, Usaa, The Ritzcarlton Hotel Company, Nordstrom, Mod Pizza, Nextiva, And Moresolomon Reveals What It Takes To Turn A Hohum Customer Interaction Into One That Drives Customer Engagement And Lifelong Loyalty.What You'Ll Find Inside:* Exclusive Customer Service Secrets And Proven Turnaround Methodologies From Author Micah Solomon (Today'S Bestknown Customer Service And Customer Experience Consultant) Showing The Reader How To Perform Effective And Lasting Customer Service Transformation At Their Own Companies.* A Dive Into One Of The Hottest Topics In Business Today: Company Culture, Specifically How To Build And Sustaining A Customercentric Company Culture.* Case Studies And Anecdotes From The Great Customercentric Companies Of Our Time.Also Included:* Special Material Throughout On Diversity And Inclusion From Jan Jones Blackhurst, Evp At Caesars International (And The First Female Mayor Of Las Vegas) And Michael Hyter, Renowned Author Of The Power Of Inclusion.* Each Chapter Concludes With A Business Reading Group Guide And A Pointbypoint Summary To Maximize Reader Memory Retention And Make Every Insight Actionable.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.