Title
Ignore Your Customers (And They'Ll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience
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The Ultimate, Practical Guide To Transforming Your Customer Service, Company Culture, And Customer Experience, Endorsed By All The Top Names In The Field.Great Customer Service May Be Today'S Most Essential Competitive Advantage. Yet When It Comes To Delivering Great Customer Service And A Great Customer Experience, Most Companies Tragically Continue To Miss The Mark. But You Can Succeed Where So Many Have Failed: Ignore Your Customers (And They'Ll Go Away) Spells Out, Step By Step, How To Craft A Customer Service Culture And Customer Experience So Powerful That They'Ll Transform Your Organization And Boost Your Company'S Bottom Line.You'Ll Enjoy Inspirational, Often Hilarious, Tales From The Trenches As Author Micah Solomon, One Of The World'S Bestknown Customer Service Consultants And Thought Leaders, Brings You With Him On Handson Adventures Assessing And Transforming Customer Service In A Variety Of Industries. (Ever Wonder What It'S Like To Mystery Shop, For Instance, A Luxury Spa, Where You Get Paid For Your Opinions While Receiving A Massage And A Manicurefor Research Purposes, Of Course?)You'Ll Spend Time Behind The Scenes With Zappos Ceo Tony Hsieh And Discover How Zappos Delivers Wow Customer Service. You'Ll Visit Personally With Richard Branson To Learn How Virgin Brands Deliver Authentic Customer Service (Avoiding What Branson Calls Stepford Customer Service) And Learn Branson'S Secrets For Turning Social Media Attackers Into Brand Promoters.Drawing On A Wealth Of Stories Personally Assembled From Today'S Most Innovative And Successful Companiesincluding Amazon, Cleveland Clinic, Drybar, Usaa, The Ritzcarlton Hotel Company, Nordstrom, Mod Pizza, Nextiva, And Moresolomon Reveals What It Takes To Turn A Hohum Customer Interaction Into One That Drives Customer Engagement And Lifelong Loyalty.What You'Ll Find Inside:* Exclusive Customer Service Secrets And Proven Turnaround Methodologies From Author Micah Solomon (Today'S Bestknown Customer Service And Customer Experience Consultant) Showing The Reader How To Perform Effective And Lasting Customer Service Transformation At Their Own Companies.* A Dive Into One Of The Hottest Topics In Business Today: Company Culture, Specifically How To Build And Sustaining A Customercentric Company Culture.* Case Studies And Anecdotes From The Great Customercentric Companies Of Our Time.Also Included:* Special Material Throughout On Diversity And Inclusion From Jan Jones Blackhurst, Evp At Caesars International (And The First Female Mayor Of Las Vegas) And Michael Hyter, Renowned Author Of The Power Of Inclusion.* Each Chapter Concludes With A Business Reading Group Guide And A Pointbypoint Summary To Maximize Reader Memory Retention And Make Every Insight Actionable.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is 'Ignore Your Customers (and They'll Go Away)' about? A: This book is a practical guide by Micah Solomon that focuses on transforming customer service, company culture, and overall customer experience to enhance business success.
- Q: Who is the author of this book? A: The author is Micah Solomon, a well-known customer service consultant and thought leader.
- Q: What is the publication date of this book? A: The book was published on January 14, 2020.
- Q: How many pages does this book have? A: The book contains 240 pages.
- Q: What type of binding does this book have? A: This book is available in hardcover binding.
- Q: What unique insights does the author provide? A: The author shares exclusive customer service secrets and turnaround methodologies, along with case studies from successful companies.
- Q: Does the book include any additional material? A: Yes, it includes special material on diversity and inclusion, as well as a Business Reading Group Guide at the end of each chapter.
- Q: What is the main focus of the book? A: The main focus is on building a customer-centric company culture and delivering exceptional customer service.
- Q: Is this book suitable for all types of businesses? A: Yes, the insights and strategies can be applied to various industries to improve customer interactions and loyalty.
- Q: Are there any real-life examples included in the book? A: Yes, the book features anecdotes and case studies from renowned companies like Zappos, Virgin, and Amazon, illustrating effective customer service practices.