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Bachelorarbeit aus dem Jahr 2008 im Fachbereich Touristik / Tourismus, Note: Gut, Fachhochschule fr Tourismusmanagement FHWien (FHWien), 29 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: Die vorliegende Bakkalaureatsarbeit setzt sich mit der eigenstndigen Beschwerdebearbeitung von Mitarbeitern an der Kundenkontaktschnittstelle auseinander. Dabei wird die Mitarbeiterzufriedenheit ber den Einsatz von Empowerment in die Beschwerdemanagementprozesse thematisiert. Es werden die Grundlagen von Empowerment und Beschwerdemanagement aufgearbeitet. Des Weiteren wird auf den Stellenwert der Mitarbeiter in der Hotellerie hingewiesen und die damit verbundenen Aufgaben angesprochen. Hauptbestandteil dieser wissenschaftlichen Arbeit, ist die qualitative Untersuchung der Mitarbeiterzufriedenheit ber die selbststndige Beschwerdebearbeitung. Anhand von zehn Experteninterviews wird das dynamische Konstrukt Mitarbeiterzufriedenheit analysiert und die Einflussfaktoren nher betrachtet.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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