Implementierung von IT ServiceManagement: Erfolgsfaktoren aus nationalen und internationalen Fallstudien (Xpert.press) (German ,Used

Implementierung von IT ServiceManagement: Erfolgsfaktoren aus nationalen und internationalen Fallstudien (Xpert.press) (German ,Used

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SKU: DADAX3642184766
Brand: Springer
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Bisher wurde das IT ServiceManagement in der ffentlichen Verwaltung in Deutschland nur am Rande behandelt. In diesem Buch geben die Autoren einen umfassenden Einblick in die bisherigen Fortschritte bei der Implementierung von ITProzessen in ffentlichen Einrichtungen und arbeiten, basierend auf fnf Fallstudien, Erfolgsfaktoren heraus, die auch auf andere Organisationen bertragbar sind. Bei der Aufbereitung der Erfolgsfaktoren liegt der Schwerpunkt bei den organisatorischen Manahmen zur Prozess, Kunden und Dienstleistungsorientierung.

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