Title
Implementing ITIL Change and Release Management,Used
Delivery time: 8-12 business days (International)
The BusinessFocused, BestPractice Guide to Succeeding with ITIL Change and Release ManagementITIL (Information Technology Infrastructure Library) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive bestpractice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.Leading IBM ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, longterm processes that deliver real return on investment. Youll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operationa roadmap available nowhere else.Klosterboer offers indepth coverage of the crucial issues every implementer will face, including makeorbreak challenges most consultants cant or wont talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place.This books practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITILand transform them from a source of frustration into a source of value.Coverage includesDiscovering and managing your change and release management requirements Identifying the resources youll need to succeed Building comprehensive schedules for executing change/release management projects Moving from planning to realworld implementation Choosing the right toolsor modifying the tools youve already invested in Using change/release management to facilitate auditing and ensure compliance Leveraging the full business benefits of mature change/release management processesCovers ITIL version 3Acknowledgments xvAbout the Author xviPart I: Planning 1Chapter 1: Change and Release Management: Better Together 3Chapter 2: Discovering and Managing Requirements 13Chapter 3: Defining Change and Release Management Processes 27Chapter 4: Building Logical Work Flows 41Chapter 5: Completing the Implementation Plan 51Part II: Implementing 65Chapter 6: Choosing the Tools 67Chapter 7: Migrating or Consolidating Data 85Chapter 8: Bringing the Process to Life 97Chapter 9: Choosing and Running a Pilot 109Chapter 10: Moving from Pilot to Production 121Part III: Operational Issues 133Chapter 11: The Forward Schedule of Change 135Chapter 12: Building the Definitive Media Library 143Chapter 13: Defining Release Packages 153Chapter 14: Auditing and Compliance Management 163Part IV: Reaping the Benefits 173Chapter 15: Business Impact Analysis 175Chapter 16: Reports and Service Levels 185Chapter 17: Linking to Other Processes 199Index 209
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.