Implementing Service And Support Management Processes: A Practical Guide,Used
Implementing Service And Support Management Processes: A Practical Guide,Used
Implementing Service And Support Management Processes: A Practical Guide,Used

Implementing Service And Support Management Processes: A Practical Guide,Used

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SKU: SONG9077212434
Brand: Brand: Van Haren Publishing
Condition: Used
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Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a handson approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.

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