Title
Implementing Service Quality Based On ISO/IEC 20000,Used
Delivery time: 8-12 business days (International)
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer firstclass customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Implementing Service Quality Based On ISO/IEC 20000'? A: The book focuses on guiding organizations through the implementation and certification processes of ISO/IEC 20000, a standard for service management.
- Q: Who is the author of this book? A: The author of 'Implementing Service Quality Based On ISO/IEC 20000' is IT Governance Publishing.
- Q: What are the benefits of ISO/IEC 20000 certification? A: ISO/IEC 20000 certification helps improve management processes, enhances customer service, and can positively impact profit margins.
- Q: When was this book published? A: The book was published on October 25, 2012.
- Q: What is the binding type of this book? A: This book is available in paperback binding.
- Q: How many pages does 'Implementing Service Quality Based On ISO/IEC 20000' have? A: The book contains 1 page.
- Q: What edition is 'Implementing Service Quality Based On ISO/IEC 20000'? A: This book is the third edition.
- Q: Is this book suitable for beginners in service management? A: Yes, the book is designed to guide individuals and organizations through the foundational aspects of ISO/IEC 20000 implementation.
- Q: Can this book help in improving customer service? A: Yes, by implementing the guidelines in the book, organizations can enhance their customer service quality.
- Q: What is the condition of the book? A: The book is brand new.