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Implementing Service Quality Based On ISO/IEC 20000,Used
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Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer firstclass customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
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- Q: How many pages does the book have? A: The book contains one page. It is a brief guide focused on implementing service quality based on ISO/IEC 20000.
- Q: What is the binding type of this book? A: This book is paperback bound. The paperback format makes it lightweight and easy to carry.
- Q: What are the dimensions of the book? A: The book measures five point five five inches in length, zero point two eight inches in width, and eight point five inches in height. These dimensions make it compact and convenient for reading.
- Q: Is this book suitable for beginners? A: Yes, this book is suitable for beginners. It provides a clear guide to implementing ISO/IEC 20000, making it accessible for those new to service quality management.
- Q: Can I use this book for professional training? A: Yes, this book can be used for professional training. Its focus on ISO/IEC 20000 certification makes it an excellent resource for training sessions.
- Q: What topics are covered in this book? A: The book covers service quality implementation and certification based on ISO/IEC 20000. It guides readers through the required management processes.
- Q: How should I store this book? A: Store this book in a cool, dry place. Keeping it away from direct sunlight will help maintain its condition and readability.
- Q: Is there any special care needed for this book? A: No special care is needed for this book. Just handle it with care to avoid any physical damage.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should contact the seller for a replacement or refund. Most sellers have a return policy for damaged items.
- Q: Is this book appropriate for both personal and professional use? A: Yes, this book is appropriate for both personal and professional use. It provides valuable insights for individuals and businesses alike.
- Q: What audience is this book intended for? A: This book is intended for managers and professionals involved in service quality. It is especially useful for those seeking ISO/IEC 20000 certification.
- Q: Does the book provide certification guidance? A: Yes, the book provides guidance on obtaining ISO/IEC 20000 certification. It outlines key steps for successful implementation.
- Q: Can this book help improve customer service? A: Yes, implementing the strategies in this book can improve customer service. It focuses on streamlining management processes.
- Q: Is the book written by experts in the field? A: Yes, the book is authored by IT Governance Publishing, a recognized authority in service quality management. Their expertise adds credibility to the content.
- Q: How can I apply the information from this book? A: You can apply the information by following the outlined steps for ISO/IEC 20000 implementation in your organization. This will help enhance service quality.