Title
Indirect Human Cost of implementing the OVchipcard in the Netherlands: The OVchipcard is a contactless smart card that is used,Used
Delivery time: 8-12 business days (International)
The initial plan of the new OVchipcard system was to improve the Dutch public transportation services and save costs for the OVchipcard companies. However, after the implementation of the OVchipcard several problems have arisen. There have been technical failures, privacy, security and other problems. These problems could lead to more costs than expected. Especially Indirect Human Cost (IHC) drivers are hard to define before the implementation. This research is an investigation of the OVchipcard system in the Netherlands. It provides a case study for both Indirect Human Costs (IHC) of the OVchipcard and the effect of the OVchipcard system on the society (employees and users). Various miscellaneous suggestions are given by users and employees to improve the usability of the OVchipcard. The results of this research can be of interest to IT managers and employees of public transportation companies, users of the OVchipcard and anyone who is interested in how the OVchipcard system is organized in the Netherlands.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.