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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
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Based on 30 years of development in 30 different countries, this book combines theory, success stories, and a sevenstep planning guide to help individuals expand their range of influencing skills. Written for anyone working at any level, in any kind of organizationlarge or small, public or private, forprofit or notforprofitthis handbook takes the reader from simple to complex influencing scenarios, beginning with a focus on success, then choosing a strategy, learning about oneself, assessing the situation, and building a coalition in a system. Utilizing narratives as a means to explain principles, this guide encourages people to achieve their goals and inspires them with more than 100 reallife stories of effectiveness.
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.