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If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
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Enterprise Resource Planning (ERP) software packages play an important role in business today, while their implementation projects exhibit a high level of complexity and failure, hence the emergence of the line of research on their critical success factors (CSFs). Employing a vendor to implement ERP is the norm in most companies, and CSFs related to the vendor are cited in the literature; however, some studies suggest the inhouse implementation alternative. This dissertation discusses the effect of using an inhouse implementation on the implementation success through comparing such implementation to a vendorled one taking place at one same company in the Middle East and hence in the same settings but at an earlier stage. At a secondary level, the dissertation studies the project management and top management support CSFs in both implementation stages and their effect on success. The dissertation employs descriptive quantitative analysis through a questionnaire directed to several categories of employees and managers besides the qualitative analysis through interviews with senior management.
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