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This book is discussing journey of understanding need of SMEs & development of new integrated concept for improving their performance. While doing consultancy work for SMEs in India, I could closely observe that, SME owners are worried about whether their unit performance is improved or otherwise after the implementations of ISOQMS. Hence, it becomes essential for me to know the effect of ISOQMS implementation on performance of SMEs. With this view, the problem of SME is selected for the research study & reported in this book. Experience survey method is used to understand the status of different aspects of ISO implementation in SMEs. This survey revealed that; ISOQMS implementation could only assure the performance change only marginal level. Therefore, a need of developing a new concept, which can make use of existing ISO based companys QMS for improving performance is sensed and Integrated ISOQMS + Six Sigma concept' is developed. Validation of this concept for its applicability is done using case studies & accordingly recommendations are made.
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