Title
Introduction to Modern Statistical Quality Control and Management,Used
Delivery time: 8-12 business days (International)
PART I: QUALITY MANAGEMENTTotal Quality Management: Concepts and PrinciplesTools and TechniquesImplementationQuality InnovatorsWalter A. ShewhartW. Edwards DemingKaoru IshikawaJoseph M. JuranPART II: QUALITY AWARDSMalcolm Baldrige National Quality AwardGeorge M. Low Award (NASA Excellence Award)The Deming PrizePART III: QUALITY TOOLS AND METHODSData and SamplingProblem Identification ToolsBrainstormingNominal Group TechniqueMultivotingThe Seven Basic Quality Control ToolsCheck SheetsFlowchartsGraphsHistogramsPareto ChartsCauseandEffect DiagramsScatter DiagramsControl ChartsControl Charts for VariablesUses of Control ChartsVariables Control ChartsApplication of Variables Control ChartsInterpreting the ChartsControl Charts for AttributesFraction NonConforming (p Chart)Number NonConforming (np Chart)NonConformitiesWhen to Use the Different Control ChartsQuality Improvement StoriesWhat is a Quality Improvement StoryStep 1: Identify the Problem AreaStep 2: Observe and Identify Causes of the ProblemStep 3: Analyze, Identify, and Verify Root Cause(s) of the ProblemStep 4: Plan and Implement Preventive ActionStep 5: Check Effectiveness of Action TakenStep 6: Standardize Process ImprovementStep 7: Determine Future ActionOther ConsiderationsThe Seven Quality Management ToolsAffinity Diagram (KJ Method )Relations Diagram (Interrelationship Digraph)Systematic Diagram (Tree Diagram)Matrix DiagramMatrix DataAnalysis (Prioritization Matrices)Process Decision Program ChartArrow Diagrams (Activity Network Diagram)PART IV: OTHER QUALITY ISSUESQuality Function DeploymentWhat Is Quality Function DeploymentMethodologyRelationship Matrix ConstructionResultsBenefitsBenchmarkingThe Benchmarking ProcessSpecial ConsiderationsQuality TeamsWhat Are Quality Teams?Types of teamsCore Team ParticipantsSelection of Problem or Improvement GuidelinesTeam Meeting GuidelinesISO 9000International Organization for StandardizationISO 9000Final CommentsPART V: APPENDICESThe European Community: Emergence and Governing InstitutionsThe European CommunityInstitutions of the European CommunityBibliographyNormal Distribution TableFactors Used to Construct Variables Control ChartsData Collection and Plotting Forms for Attributes and Variables Control ChartsINDEXReviews:
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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