Title
IT Systems Management,Used
Delivery time: 8-12 business days (International)
The bestpractice guide to managing IT infrastructuresnow fully updated!IT Systems Management is an uptotheminute guide to maintaining stable, responsive IT production environments. Top IT systems management expert Rich Schiesser illuminatesboth the theoretical and practical aspects of systems management, using methods and examples drawn from decades of experience leading and consulting with the worlds most complex enterprise IT organizations.This thoroughly updated edition covers every systems management discipline and all elements of success: people, process, and technology. Schiesser shows how to apply bestpractice system management throughout all IT infrastructure environments, from mainframe data centers to webenabled systems, client/server and midrange platforms to wireless and VoIP networks.Schiesser systematically addresses todays most crucial issues, as well as emerging trends that will transform IT systems management. Youll find an entirely new chapter on using IT Infrastructure Library (ITIL) effectively, plus new coverage ranging from managing outsourced functions to efficiently delivering ultraspeed Internet connections. This edition includes more reallife examples throughout, and new interactive problems designed to give IT professionals even deeper insight. Coverage includes: Implementing bulletproof processes in areas ranging from change management to production acceptance, capacity planning to storage Optimizing the people components of IT service delivery, from customer service to executive support Using technology to manage systems more efficiently and effectively Systematically managing performance, availability, and business continuity Reducing the cost and complexity of IT facilities management Taking a more strategic approach to securityRich Schiesser founded and owns RWS Enterprises, Inc., a consultancy that specializes in designing and implementing worldclass IT infrastructures. His client list has included The Weather Channel, Amazon.com, and DIRECTV. He has led major IT infrastructure organizations at Hughes Aircraft, the City of Los Angeles, and Twentieth Century Fox. For nearly ten years, he managed the primary data center at Northrop Grumman, one of the worlds most advanced computer facilities. A former University of Phoenix faculty member, he has taught IT management at UCLA and California State University, Los Angeles (CSULA).informit.com/ph
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.