ITIL For Dummies, 2011 Edition,Used
ITIL For Dummies, 2011 Edition,Used
ITIL For Dummies, 2011 Edition,Used

ITIL For Dummies, 2011 Edition,Used

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SKU: SONG1119950139
Brand: For Dummies
Condition: Used
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ITIL For Dummies provides an easytounderstand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for ITrelated activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

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