Title
Itil Foundation Handbook Pocketbook: 2011,Used
Delivery time: 8-12 business days (International)
Now updated in line with the 2011 syllabus, this quickreference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.Aligned with the ITIL 2011 publications and syllabus.Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam.Describes the key principles and practices of IT service management.References relevant sections of the core publications.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the ITIL Foundation Handbook - Pocketbook about? A: The ITIL Foundation Handbook - Pocketbook provides a quick-reference guide designed to help students prepare for their ITIL foundation exam. It covers the ITIL service lifecycle model and offers an overview of the qualification structure.
- Q: Who is the author of the ITIL Foundation Handbook? A: The author of the ITIL Foundation Handbook is The Stationery Office.
- Q: What are the main topics covered in this handbook? A: The handbook covers key components of the ITIL lifecycle including service strategy, service design, service transition, service operation, and continual service improvement.
- Q: What is the publication date of the ITIL Foundation Handbook? A: The ITIL Foundation Handbook was published on January 31, 2012.
- Q: Is this handbook aligned with the latest ITIL syllabus? A: Yes, the handbook is updated in line with the 2011 ITIL syllabus, ensuring that it provides relevant and accurate information.
- Q: How many pages does the ITIL Foundation Handbook contain? A: The ITIL Foundation Handbook contains 1 page.
- Q: What is the binding type of the ITIL Foundation Handbook? A: The ITIL Foundation Handbook is available in paperback binding.
- Q: Is the ITIL Foundation Handbook suitable for professionals? A: Yes, it serves as a key reference aid for managers, practitioners, vendors, and consultants in the workplace.
- Q: What condition is the ITIL Foundation Handbook in? A: The ITIL Foundation Handbook is available in new condition.
- Q: What type of book is the ITIL Foundation Handbook categorized as? A: The ITIL Foundation Handbook is categorized under management books.