Title
It'S All About Service: How To Lead Your People To Care For Your Customers
Delivery time: 8-12 business days (International)
Practical Strategies For Better Customer Service Based On The Principlesof Servantleadershipindividuals In The Workforce And The Clients They Serve Are The Fundamental Building Blocks Of Every Company In America. Executives Talk About Customer Service; But Their Employees Are The Ones Who Make It Happen (Or Not). Author Ray Pelletier Reveals The Vital Importance Of A Happy Workforce In Creating A Happy Client. By Caring For Employees, Managers Create An Environment In Which Employees Can Care For Customers. This Book Shows Senior Leaders, Managers, And Supervisors How To Develop A Managerial Style That Combines Teamwork, Trust, Listening, Forethought, And Ethics To Nurture A Happy Workforce And Improve Customer Service. Built On The Foundations Of The Servantleadership Model, The Book Offers Effective, Easytoimplement Strategies To Develop These Vital Managerial Skills. It'S All About Service Reveals That Leaders Who Care For Their People Create Businesses That Care For Their Clientsand Gain An Edge Over The Competition.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of the book 'It's All About Service'? A: The book focuses on practical strategies for enhancing customer service through servant-leadership principles, emphasizing the importance of a happy workforce in creating satisfied clients.
- Q: Who is the author of 'It's All About Service'? A: The author of the book is Ray Pelletier, who shares insights on managerial styles and employee care.
- Q: What are the key themes discussed in the book? A: Key themes include teamwork, trust, listening, forethought, ethics, and the connection between employee satisfaction and customer service.
- Q: How many pages does the book contain? A: The book contains 256 pages.
- Q: What is the publication date of 'It's All About Service'? A: The book was published on May 5, 2005.
- Q: What type of binding does the book have? A: The book is available in hardcover binding.
- Q: Is this book suitable for all levels of management? A: Yes, the book is designed for senior leaders, managers, and supervisors looking to improve their managerial style and customer service.
- Q: Does the book provide actionable strategies? A: Yes, it offers effective and easy-to-implement strategies to develop vital managerial skills.
- Q: What is the condition of the book being sold? A: The book is listed as 'New'.
- Q: What category does 'It's All About Service' fall under? A: The book is categorized under Marketing.