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Help
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.
Customer service
All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com
Sale & Press
If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com
Cancelled flights, damaged goods, botched bills, lockedup softwarethese are the service screwups that leave customers angry, disgusted...and determined to never buy from you again! But these madashell customers can be wooed back through skillful, planned ''service recovery.'' And, surprisingly, customers who experience worldclass Knock Your Socks Off service recovery become your most loyal customersand are a source of continuing business for years to come. Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a firstclass recovery system. Enlivened by John Bush's witty illustrations, the book explains: * The economics of recoverywhat it costs when you lose customers, and how little it can cost to win them back * The processes, policies, and technology a company must have to ensure an effective, realtime recovery system * The manager's role in sustaining an outstanding recovery systemthrough training, coaching, empowering, supporting, inspiring, and rewarding great service providers.'
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer,
birth defects, or other reproductive harm.
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⚠️ California Proposition 65 Warning: Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
