Title
Kundenwert Von Online Kunden: Spezialisierung Auf Online Banking Kunden (German Edition),Used
Delivery time: 8-12 business days (International)
Studienarbeit aus dem Jahr 2009 im Fachbereich BWL Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 90%, Frankfurt School of Finance & Management, Sprache: Deutsch, Abstract: Seit Mitte der neunziger Jahre haben Banken begonnen Online Banking anzubieten, um das Internet als neuen Vertriebskanal zu erschlieen. (Vgl. Eikbusch (2002), S.1) Bedingt durch den Paradigmenwechsel von einer reinen Produktionsorientierung zur strkeren Orientierung am Kunden begannen Banken ihren Kunden neben dem Filialgeschft auch andere Vertriebskanle anzubieten. (Vgl. Sexauer (2002), S.219) Zuerst wurden Geldautomaten und Telefon Banking als zustzliche Vertriebskanle neben dem Filialgeschft angeboten. Allerdings waren nur Basisfunktionen wie berweisungen und Auszahlungen mglich. (Vgl. Mols (1999), S.297299) Spter begannen Banken das Online Banking anzubieten, welches u.a. durch Vorteile wie schnelle Informationsbeschaffung und Handlungsmglichkeit im Wertpapergeschft oder die Mglichkeit der interaktiven Kontostandabfrage berzeugte. (Vgl. Bradley/Stewart (2003) S.1088 f.) Mittlerweile hat sich das Online Banking fr Filialbanken als wichtigster Vertriebskanal nach der Filiale entwickelt. Fr Direktbanken, die nicht ber ein Filialnetz verfgen, ist das Online Banking der wichtigste Vetriebskanal. ( Vgl. Lambrecht (2005), S.1) Allerdings entstehen durch das Online Banking nicht nur Vorteile fr die Bank. Auf der einen Seite erwarten Banken durch den Einsatz des Online Bankings zwar hhere CrossSelling Potentiale. (Vgl. Campbell (2003), S.7) Andererseits ist es fr Kunden durch den Einsatz des Internets einfacher, Angebote anderer Institute zu vergleichen, was zu erhhtem Wettbewerbsdruck und Mittelabflssen fhren kann. (Vgl. Laker/Wbker/Baumgarten (2001), S.431) Um bezglich des Vertriebskanals Online Banking Entscheidungen treffen zu knnen, ist es fr Banken von groer Bedeutung, dessen langfristiges Ertragspotential zu kennen.
By changing our most important processes and
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.