Title
La Eficiencia En El Sector Publico. Un Enfoque Sistemico.,Used
Delivery time: 8-12 business days (International)
La reforma de la Administracin Pblica es un asunto pendiente en muchos pases. En algunos se han llevado a cabo programas de mejora en la eficiencia pero no se ha conseguido mejorar la calidad de los servicios ni reducir los costes, sino todo lo contrario: un aumento de los costes y la necesidad de repercutirlos a los ciudadanos aumentando impuestos y recortando servicios cada da peores. Ello se debe a que stas iniciativas han sido llevadas a cabo haciendo las cosas equivocadas. Creer en 'targets', incentivos e inspecciones, en la economa de escala, y servicios de 'backoffice' compartidos son ideas equivocadas que han minan los intentos de reformar las Administraciones Pblicas. En este libro John Seddon explica estos programas y sus desastrosos resultados en varios servicios como la gestin y concesin de subvenciones, servicios sociales y polica en el Reino Unido. Una descripcin del despilfarro que se lleva acabo con nuestro dinero, el de los contribuyentes, que somos los que pagamos estos caros e ineficientes programas. En lugar el desastre actual aboga por un enfoque sistmico en el que las personas son lo primero, se reduce el despilfarro y la responsabilidad sustituye a culpabilidad. Es un enfoque que se ha probado exitosamente en muchas organizaciones tanto pblicas como privadas en todo el mundo y que necesita ser adoptado por los Gobiernos de todo el mundo y sus consejeros.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.