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Leading Chaos: An Essential Guide to Conflict Management, Revised Edition,Used
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This Revised Edition of Alexandria A. Windcaller s Leading Chaos; An Essential Guide To Conflict Management explores in further depth the safety based GoalOriented Intervention as used in the Response Crisis Intervention Model. 'The Response Model has continued to evolve since 2002, when the first edition of this book was published. The GoalOriented Intervention, which provides the baseline protocol for interveners of Response, is now even more succinct and clear for the professional and nonprofessional interveners. Readers will find a more detailed review of such topics as Dropping the Content and Ten Tips for Redirecting Conflict. Chapter 8 The Model Relies on the Messenger has been completely reworked. It particularly addresses the role that each of us can play in leading chaos towards safety. The goals for each stage of conflict management have been finetuned and will help interveners succeed in answering that ageold question asked during a flashpoint crisis 'What should I do?' This revised edition takes the guesswork out of conflict management.' Alexandria A. Windcaller
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