Title
Lean Hospitals: Improving Quality, Patient Safety, And Employee Engagement, Second Edition
Delivery time: 8-12 business days (International)
Healthcare Leaders Around The World Are Facing Tough Challenges, Including The Need To Deliver Better Value For Patients And Payers, Which Means Improving Quality While Reducing Cost. It Might Seem Impossible To Do Both, But Organizations Around The World Are Proving It'S Possible, Through Lean. Health Systems Are Able To Enhance All Dimensions Of Patient Care, Including Both Safety And Service, While Creating More Engaging And Less Frustrating Workplaces For Healthcare Professionals And Staff... All Leading To Improved Longterm Financial Performance.Building On The Success Of The Shingo Prizewinning First Edition, Lean Hospitals: Improving Quality, Patient Safety, And Employee Engagement, Second Edition Explains How To Use The Lean Management System To Improve Safety, Quality, Access, And Morale While Reducing Costs. Lean Healthcare Expert Mark Graban Examines The Challenges Facing Today'S Health Systems, Including Rising Costs, Falling Reimbursement Rates, Employee Retention, And Patient Safety.The New Edition Of This International Bestseller Begins With An Overview Of Lean Methods. It Explains How Lean Practices Such As Value Stream Mapping And Process Observation Can Help Reduce Wasted Motion For Caregivers, Prevent Delays For Patients, And Improve The Longterm Health Of Your Organization. In Addition To A New Introduction From John Toussaint, This Updated Edition Includes:New And Updated Material On Identifying Waste, A3 Problem Solving, Employee Suggestion Management, And Strategy Deployment New Case Studiesincluding A New Kanban Case Study (Northampton General Hospital) And Another That Ties Together The Themes Of Standardized Work, Kanban, 5S, Visual Management, And Lean Leadership For The Prevention Of Patient Harm New Examples And Updated Data Throughout, Including Revised Chapters On Patient Safety And Preventing Medical Errors Detailing The Steps Needed For A Successful Transition To A Lean Culture, The Book Provides The Understanding Of Lean Practicesincluding Standardized Work, Error Proofing, Root Cause Problem Solving, And Daily Improvement Processesneeded To Reduce Common Hospital Errors. The Balanced Approach Outlined In This Book Will Guide You Through The Process Of Improving Quality Of Service While Reducing Costs In Your Hospital.*The Lean Certification And Oversight Appeals Committee Has Approved Lean Hospitals As Recommended Reading For Those In Pursuit Of Lean Bronze Certification From Sme, Ame, Shingo Prize, And Asq.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.