Title
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions,New
Delivery time: 8-12 business days (International)
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Leantoday's major quality improvement initiativesexplain only how to implement these techniques in a manufacturing environment.Lean Six Sigma for Services fills the need for a servicebased approach, explaining how companies of all types can costeffectively translate manufacturingoriented Lean Six Sigma tools into the service delivery process.Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottomline book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Lean Six Sigma for Service'? A: 'Lean Six Sigma for Service' focuses on applying Lean Six Sigma methodologies to service industries, helping organizations improve efficiency and quality in service delivery.
- Q: Who is the author of this book? A: The author of 'Lean Six Sigma for Service' is Michael L. George.
- Q: What are the benefits of implementing Lean Six Sigma in service sectors? A: Implementing Lean Six Sigma in service sectors can lead to significant cost reductions, faster service delivery, and increased capacity without adding staff.
- Q: How many pages does this book contain? A: 'Lean Six Sigma for Service' contains 400 pages.
- Q: What type of binding does this book have? A: 'Lean Six Sigma for Service' is available in hardcover binding.
- Q: When was 'Lean Six Sigma for Service' published? A: 'Lean Six Sigma for Service' was published on July 15, 2003.
- Q: What industries can benefit from the strategies discussed in this book? A: Various industries, including healthcare, education, and finance, can benefit from the strategies discussed in 'Lean Six Sigma for Service'.
- Q: Does the book include real-world case studies? A: Yes, the book includes case studies detailing service improvements from organizations like Lockheed Martin and Stanford University Hospital.
- Q: Is this book suitable for beginners in Lean Six Sigma? A: Yes, 'Lean Six Sigma for Service' is suitable for beginners as it explains concepts in a service context, making it accessible for those new to Lean Six Sigma.
- Q: What edition of the book is available? A: 'Lean Six Sigma for Service' is available in its first edition.