Title
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions,Used
Processing time: 1-3 days
US Orders Ships in: 3-5 days
International Orders Ships in: 8-12 days
Return Policy: 15-days return on defective items
Payment Option
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Leantoday's major quality improvement initiativesexplain only how to implement these techniques in a manufacturing environment.Lean Six Sigma for Services fills the need for a servicebased approach, explaining how companies of all types can costeffectively translate manufacturingoriented Lean Six Sigma tools into the service delivery process.Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottomline book provides executives and managers with the knowledge they need to: Reduce service costs by 30 to 60 percent Improve service delivery time by 50 percent Expand capacity by 20 percent without adding staff
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does this book have? A: This book has four hundred pages. It provides comprehensive insights into Lean Six Sigma for service industries.
- Q: What is the binding type of this book? A: The binding type is hardcover. This ensures durability and a professional appearance for frequent use.
- Q: What are the dimensions of this book? A: The dimensions are six point four two inches by one point one inches by nine point two one inches. This size is portable yet provides sufficient space for detailed content.
- Q: Who is the author of this book? A: The author is Michael L. George. He is recognized for his expertise in Lean Six Sigma methodologies.
- Q: What is the main focus of this book? A: The main focus is on applying Lean Six Sigma principles to service industries. It aims to improve efficiency and quality in various service sectors.
- Q: How can I use Lean Six Sigma in my business? A: You can use Lean Six Sigma by implementing its principles to streamline processes and reduce waste. This book provides practical case studies and tools for effective application.
- Q: Is this book suitable for beginners in Lean Six Sigma? A: Yes, this book is suitable for beginners. It introduces essential concepts in a clear manner while providing actionable insights.
- Q: Can this book help with improving service delivery? A: Yes, it can help improve service delivery. The content focuses on strategies to enhance efficiency and reduce costs in service operations.
- Q: What type of organizations can benefit from this book? A: Various organizations can benefit, including hospitals, universities, and businesses in the service sector. The case studies illustrate successful implementations across different industries.
- Q: How do I maintain the quality of my hardcover book? A: To maintain the quality, store it in a dry place and avoid exposing it to direct sunlight. Regularly check for dust and clean gently if necessary.
- Q: Is this book safe for all readers? A: Yes, this book is safe for all readers. It contains professional content focused on management and quality improvement.
- Q: Can I return this book if I am not satisfied? A: Yes, you can return the book if you are not satisfied. Check the seller's return policy for specific details.
- Q: What if the book arrives damaged? A: If the book arrives damaged, contact the seller immediately for a replacement or refund. Most sellers have policies in place for such issues.
- Q: Is there a warranty for this book? A: No, books typically do not come with a warranty. However, you may have return options if purchased from a retailer.
- Q: How do I contact customer support for this book? A: You can contact customer support through the retailer where you purchased the book. Look for contact details on their website.
- Q: What if I have additional questions about the content? A: You can find answers to additional questions by reviewing the book or checking online forums for Lean Six Sigma discussions and insights.