Title
Legendary Service: The Key is to Care,New
Processing time: 1-3 days
US Orders Ships in: 3-5 days
International Orders Ships in: 8-12 days
Return Policy: 15-days return on defective items
Payment Option
Take care of your customers or someone else will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving businessthey recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easyand that her role as a frontline employee is more significant than she ever could have imagined.In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a parttime employee, every person can make a differenceand customer service is everyone's job.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What are the dimensions of this book? A: The book measures five point nine one inches in length, zero point seven one inches in width, and eight point seven inches in height. These dimensions make it easy to handle and read.
- Q: How many pages does this book have? A: This book contains one hundred seventy-six pages. It provides a concise yet comprehensive overview of customer service principles.
- Q: What type of binding does this book have? A: This book is bound in hardcover. Hardcover binding offers durability and a professional appearance.
- Q: Who is the author of this book? A: The author of this book is Ken Blanchard. He is well-known for his expertise in management and leadership.
- Q: What is the genre of this book? A: This book falls under the Service genre. It focuses on enhancing customer service experiences.
- Q: Is this book suitable for beginners in customer service? A: Yes, this book is suitable for beginners. It introduces key concepts of customer service in an accessible manner.
- Q: What are the main themes of this book? A: The main themes include customer care, employee engagement, and service culture. These themes are crucial for businesses aiming for service excellence.
- Q: Can this book help improve my customer service skills? A: Yes, this book offers practical strategies to enhance customer service skills. It emphasizes the importance of both employee and customer treatment.
- Q: Is this book appropriate for all organizational levels? A: Yes, this book is appropriate for all organizational levels. It provides insights that can benefit everyone from CEOs to part-time employees.
- Q: How can I apply the lessons from this book? A: You can apply the lessons by implementing the five components of Legendary Service in your workplace. The book provides actionable steps for creating a service-oriented culture.
- Q: What is the best way to care for this book? A: To care for this book, keep it in a dry place away from direct sunlight. This will help preserve its condition over time.
- Q: Is this book safe to handle for all ages? A: Yes, this book is safe to handle for all ages. It contains no adult content and focuses on professional development.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should contact customer support for a return or replacement. Most sellers have policies to handle such issues.
- Q: Can I gift this book to someone in retail? A: Yes, this book makes a great gift for anyone in retail. It offers valuable insights for improving customer interaction.
- Q: Is there a warranty or guarantee for this book? A: Books typically do not come with warranties, but many retailers offer satisfaction guarantees. Check with the seller for their specific policies.