Title
Legendary Service: The Key is to Care,New
Delivery time: 8-12 business days (International)
Take care of your customers or someone else will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving businessthey recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easyand that her role as a frontline employee is more significant than she ever could have imagined.In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a parttime employee, every person can make a differenceand customer service is everyone's job.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main theme of 'Legendary Service: The Key is to Care'? A: The main theme of 'Legendary Service: The Key is to Care' revolves around the importance of exceptional customer service and how it directly impacts business success. The book emphasizes that legendary customer service is a collective effort that starts with how managers treat their employees.
- Q: Who is the author of this book? A: The author of 'Legendary Service: The Key is to Care' is Ken Blanchard, a well-known leadership and management expert.
- Q: How many pages does the book have? A: The book contains 176 pages.
- Q: What type of binding does this book have? A: This book is available in hardcover binding.
- Q: When was the book published? A: The book was published on April 15, 2014.
- Q: Is 'Legendary Service: The Key is to Care' suitable for all levels of employees? A: Yes, the book is designed to be relevant for people at all organizational levels, from CEOs to part-time employees, emphasizing that everyone plays a role in customer service.
- Q: What can readers expect to learn from this book? A: Readers can expect to learn practical strategies to improve customer service and create a culture of service within their organizations by applying the five components of Legendary Service.
- Q: Is there a specific storyline in the book? A: Yes, the narrative follows Kelsey Young, a sales associate, who attempts to implement a culture of service at her workplace, illustrating the challenges and triumphs of making cultural changes.
- Q: What industries can benefit from the lessons in this book? A: The lessons in 'Legendary Service: The Key is to Care' are applicable across various industries, making it beneficial for any organization focused on improving customer service.
- Q: Is the book a quick read? A: Yes, the book is described as a quick and entertaining read, making it accessible for readers looking for valuable insights without a significant time commitment.