Title
Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter),Used
Delivery time: 8-12 business days (International)
In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience.As winner of the James Beard Foundation's Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America's finest restaurant. But it's not just about food in this renowned Chicago hot spot. It's about a subtle relationship between food, wine, ambiance, and servicea relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter's unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellenceTrotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. Charlie Trotter's was nominated for the James Beard Foundation's 2001 Outstanding Service Award, and the restaurant received the Beard Foundation's Best Restaurant in America Award in 2000. Charlie Trotter's books have sold over 300,000 copies.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Frequently Asked Questions
- Q: What is the main theme of 'Lessons in Service from Charlie Trotter'? A: The main theme of the book is to share strategies for delivering an exceptional dining experience, focusing on the relationship between food, wine, ambiance, and service.
- Q: Who is the author of this book? A: The author of 'Lessons in Service from Charlie Trotter' is Edmund Lawler.
- Q: What are some key insights from Charlie Trotter's service techniques? A: Key insights include unconventional motivational techniques, staff empowerment, mentoring, role playing, preservice meetings, and an obsessive pursuit of excellence in service.
- Q: What can businesses learn from Charlie Trotter's restaurant operations? A: Businesses can learn the importance of hiring passionate staff, setting high standards, and creating a service environment that prioritizes customer satisfaction.
- Q: When was 'Lessons in Service from Charlie Trotter' published? A: The book was published on November 28, 2001.
- Q: How many pages does the book have? A: The book contains 240 pages.
- Q: What type of binding does this book have? A: The book is available in hardcover binding.
- Q: What condition is the book in? A: The book is listed in good condition.
- Q: What accolades has Charlie Trotter's restaurant received? A: Charlie Trotter's restaurant was nominated for the James Beard Foundation's Outstanding Service Award and received the Best Restaurant in America Award in 2000.
- Q: How many copies of Charlie Trotter's books have been sold? A: Charlie Trotter's books have sold over 300,000 copies.