Little Things Big Returns: How to Deliver Experiences that Matter Most to your Customers,Used

Little Things Big Returns: How to Deliver Experiences that Matter Most to your Customers,Used

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SKU: SONG0989710351
Brand: Brandtrust
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80 percent of companies believe they deliver a good customer experience. Yet, only 8 percent of customers agree. Why is there such a disparity? Where do companies go wrong? How can you optimize your customers experience?Little Things Big Returns reveals how companies miss the little things that draw customers in or turn them away. Most importantly, this book explains how companies can close the customer experience gap and realize big returns.Research confirms little things happen in the moments that matter most to your customers. By little things I mean human things, the kindnesses and considerations that surprise people and create feelings that are never forgotten. When those experiences are memorable, customers become loyal and even fall in love with your company.Youll also learn how doing what matters most for your customers can cost very little yet produce big returns. Just change your attitude and resolve to make your customers experience the best it can be. After all, how much does it cost to change your attitude?Discover How to identify the little things that matter most to your customers Why only a few customer experiences matter much more than others How to optimize the most critical moments along your customers journey How to design and deliver powerful customer experiences that cost very little Why what matters most to your customer also matters most to your success How many successful companies realize high returns from doing the little things

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

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