Title
Living on the Top Line: The Ultimate HowTo Sales Guide for Furniture Retailers in the New Retail Reality,Used
Delivery time: 8-12 business days (International)
Home furnishings retailers who depend on personal selling by their employees for their operating revenue need to influence and control the point of contact with their customers, and the processes that get things sold in their stores. Joe Capillo has spent over 35 years studying the dynamics of retail selling in furniture stores as a sales manager, retail executive, business consultant, and developer of sales training programs. Many readers will know him as a contributing editor of Furniture World magazine where his articles have appeared for over a decade. In this book, retailers in the new competitive reality will learn the best ways to enhance their customers' experience with their stores. Joe Capillo reveals: Why your entire customer engagement strategy has to be carefully planned and executed How to control or influence the point of contact with your potential customers Why retailers have to take a broad, strategic view of the entire selling process and become intimately familiar with all of the available consumer research How to understand what consumers are thinking and saying about their experiences with our industry What your customers really want from their store experiences. In this book, Joe takes you through the processes of interpreting research relevant to our industry. In this way, you will learn to develop strategic approaches to serving customers, and use what consumers have told researchers they want from their relationships with our stores. Joe Capillo reveals the view that retailers must have to truly engage consumers and retain them in today's rapidly changing retail world.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.