Title
Made to Serve: How Manufacturers can Compete Through Servitization and Product Service Systems,Used
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A comprehensive, practical introduction to one of the most important new trends in manufacturing, globallyThe delivery of a service component as an added value when providing products, servitization is all the rage in the manufacturing sector around the world. Yet, despite the clear competitive advantage of servitization, most manufacturers remain reluctant to venture into, what for them, is a strange new world. Written by a team of internationally respected servitization experts and innovators, this book provides you with a detailed road map for successfully navigating the servitization terrain. Unlike most authors on the subject who merely sing the praises of servitization, Baines and Lightfoot provide you with a framework for accessing the feasibility of adopting a servicesled competitive strategy in your company, along with strategies for designing and implementing the kinds of service offerings customers increasingly are coming to expect. Grounded in realworld practice and supported by a wealth of uptothe minute research, this book helps ease the way for manufacturers considering adopting a servitization model Shows how to exploit your company's manufacturing competencies to build a strong servitization element without becoming 'just another services company' Provides numerous illustrations and examples of servicesled competitive strategies, with an emphasis on the advanced services most widely associated with servitization worldwide Packed with fascinating and instructive case studies from leading manufacturing firms across industry sectors, including Caterpillar, RollsRoyce, Alstom, MAN, Xerox and others
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the main focus of 'Made to Serve'? A: 'Made to Serve' focuses on the concept of servitization in manufacturing, providing insights on how companies can enhance their competitive edge by integrating service components into their product offerings.
- Q: Who are the authors of this book? A: The book is authored by Timothy Baines, a recognized expert in servitization, along with contributions from other internationally respected professionals in the field.
- Q: What can I expect to learn from this book? A: Readers can expect to learn a detailed framework for adopting a services-led competitive strategy, along with practical strategies for designing and implementing service offerings that meet customer expectations.
- Q: Is this book suitable for someone new to the topic of servitization? A: Yes, 'Made to Serve' provides a comprehensive and practical introduction, making it suitable for both newcomers and experienced professionals interested in servitization.
- Q: Are there real-world examples included in the book? A: Yes, the book includes numerous case studies from leading manufacturing firms such as Caterpillar, Rolls-Royce, and Xerox, illustrating effective services-led competitive strategies.
- Q: What is the publication date of 'Made to Serve'? A: 'Made to Serve' was published on May 20, 2013.
- Q: How many pages does the book have? A: The book contains 272 pages.
- Q: What is the condition of the book? A: The book is listed as 'New', ensuring that it is in pristine condition.
- Q: What type of binding does the book have? A: 'Made to Serve' is available in hardcover binding, which is durable and suitable for extensive use.
- Q: In which category is this book listed? A: The book is categorized under 'Industrial Relations', making it relevant for professionals and students in the manufacturing and service sectors.