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Managed Heart: Commercialization of Human Feeling,Used
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In private life, we try to induce or suppress love, envy, and anger through deep acting or 'emotion work,' just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we 'ought' to feel, we take guidance from 'feeling rules' about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a 'gift exchange' of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of publiccontact workers: flight attendants and bill collectors. The flight attendants job is to deliver a service and create further demand for it, to enhance the status of the customer and be 'nicer than natural.' The bill collectors job is to collect on the service, and if necessary, to deflate the status of the customer by being 'nastier than natural.' Between these extremes, roughly onethird of American men and onehalf of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the companys commercial purpose.Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not 'her' smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
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- Q: How many pages does this book have? A: This book has three hundred fifty-two pages. It offers a comprehensive exploration of emotional labor in various professions.
- Q: What is the binding type of this book? A: The binding type is paperback. This format makes it lightweight and easy to handle for readers.
- Q: What are the dimensions of this book? A: The dimensions are five point five one inches in length, zero point eight eight inches in width, and eight point two seven inches in height. These measurements make it a convenient size for reading.
- Q: Who is the author of this book? A: The author is Arlie Russell Hochschild. She is a renowned sociologist known for her work on emotional labor.
- Q: What genre does this book belong to? A: This book belongs to the sociology genre. It delves into the commercialization of human feelings in work environments.
- Q: What themes are explored in this book? A: The book explores themes of emotional labor, feeling rules, and the impact of emotional management in public contact jobs. It sheds light on the psychological costs associated with these roles.
- Q: How can I apply the insights from this book in my job? A: You can apply the insights by recognizing emotional labor in your role and understanding the emotional dynamics at play. This awareness can help improve workplace interactions and personal well-being.
- Q: Is this book suitable for someone not in sociology? A: Yes, this book is suitable for general readers interested in psychology and emotions. It provides insights that can be valuable across various professions.
- Q: What is the main focus of the book? A: The main focus is on the commercialization of human emotions in professions such as flight attendants and bill collectors. It examines the emotional labor required in these jobs.
- Q: How should I approach the reading of this book? A: Approach the reading by reflecting on your own experiences with emotional labor. Engaging with the material can enhance your understanding of its concepts.
- Q: How should I store this book to keep it in good condition? A: Store this book in a cool, dry place, away from direct sunlight. Keeping it upright on a shelf can help prevent bending or damage.
- Q: Can I lend this book to others? A: Yes, you can lend this book to others. Just ensure to keep track of it, as it contains valuable insights that others may find beneficial.
- Q: Is this book safe for young readers? A: Yes, the book is safe for young readers, although it is more suitable for mature teens and adults due to its complex themes.
- Q: What if the book arrives damaged? A: If the book arrives damaged, contact the seller for a replacement or refund. Most sellers have policies in place for such situations.
- Q: Does this book include any references or citations? A: Yes, the book includes references and citations to support its claims and arguments, providing a deeper context for the discussions presented.