Title
Management And Control Of Quality,Used
Delivery time: 8-12 business days (International)
This Text Continues To Provide A Manageriallyoriented, Integrated View Of The Issues Involved In Total Quality Management. The Third Edition Is Strongly Influenced By The Malcolm Baldrige National Quality Award Criteria. New Chapters Have Been Added On Current Topics Such As Customer Focus, Leadership And Strategic Planning, Measurement And Information Management, And Quality Management Evaluation And Assessment. Updating Of All Chapters Ensures Complete And Timely Coverage.
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Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Frequently Asked Questions
- Q: What is the main focus of 'Management and Control of Quality'? A: 'Management and Control of Quality' provides a managerially-oriented, integrated view of total quality management, emphasizing the Malcolm Baldrige National Quality Award criteria.
- Q: Who is the author of this book? A: The author of 'Management and Control of Quality' is James R. Evans.
- Q: What edition is this book? A: This is the third edition of 'Management and Control of Quality'.
- Q: When was this book published? A: 'Management and Control of Quality' was published on October 6, 1995.
- Q: Is this book suitable for beginners in quality management? A: Yes, the book is designed to provide a comprehensive overview of quality management principles, making it suitable for both beginners and those with some experience.
- Q: What topics are covered in the new chapters of the third edition? A: The new chapters cover customer focus, leadership and strategic planning, measurement and information management, and quality management evaluation and assessment.
- Q: What type of binding does this book have? A: 'Management and Control of Quality' is available in hardcover binding.
- Q: What condition is this book in? A: The book is in new condition.
- Q: How many pages does 'Management and Control of Quality' have? A: The page count for 'Management and Control of Quality' is not specified in the product details.
- Q: What category does this book belong to? A: 'Management and Control of Quality' is categorized under Management & Leadership.