Management Consultancy: Boundaries And Knowledge In Action

Management Consultancy: Boundaries And Knowledge In Action

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Management consultants are typically seen as key mediators in the flow of management ideas. And yet little is known about exactly what happens when they work together with clients, behind closed doors in consulting projects. Do they really innovate or simply legitimate existing knowledge? This book presents research from a three year long 'flyonthewall study' of consulting projects and challenges our taken for granted view of consultancy.It draws on and integrates theories of knowledge and social boundaries to reveal a picture of complex and shifting insideroutsider relationships. Here, the outsider or expert status of consultants in relation to their clients cannot be assumed in their daytoday project interactions. Different actors, roles, and types of knowledge are involved in an interactive and dynamic process where various boundaries are constructed, reinforced, negotiated and transformed. The chapters selectively explore these dynamics, revealing the importance of boundary complexity, the role of humour and challenge in often tense relationships, and the importance of shared knowledge domains such as sector knowledge.This indepth analysis of interorganizational project teams also covers a wide range of consultancy contexts, drawing on cases studies which include:* a USbased strategy firm and a multinational client,* the public and private sectors,* a sole practitioner consultant,* IT implementation in financial services.The book is important for all those with an interest in management consultancy, project working and management knowledge as well as in innovation/change, interorganisational relations, boundaries and professional services. The authors include some of the leading research experts on management consultancy as well as a former management consultant and current expert in management learning.

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Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.

Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.

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Warranty

We provide a 2-year limited warranty, from the date of purchase for all our products.

If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).

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