Title
Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations,New
Delivery time: 8-12 business days (International)
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinicianpatient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authors Demonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the presentday Mayo Clinic Share inspiring stories from staff and patientsAn innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Management Lessons from Mayo Clinic'? A: The book focuses on how Mayo Clinic fosters a culture of exceptional service that exceeds customer expectations and builds loyalty among patients and staff.
- Q: Who are the authors of this book? A: The authors are Leonard L. Berry, a service business authority, and Kent Seltman, a marketing administrator at Mayo Clinic.
- Q: What insights can I gain from this book for my own organization? A: The book provides valuable lessons on creating sustainable service excellence, teamwork, and aligning core values with business objectives applicable to various industries.
- Q: What is the publication date of 'Management Lessons from Mayo Clinic'? A: The book was published on June 9, 2008.
- Q: How many pages does this book have? A: The book contains 312 pages.
- Q: What type of binding does this book have? A: This edition of the book is hardcover.
- Q: Is this book suitable for healthcare professionals? A: Yes, it is particularly relevant for healthcare professionals but also offers insights for managers in other industries.
- Q: Does the book include real-life examples from Mayo Clinic? A: Yes, it shares inspiring stories and examples from the experiences of staff and patients at Mayo Clinic.
- Q: What are the key themes covered in the book? A: Key themes include service culture, teamwork, management strategies, and lessons applicable beyond healthcare.
- Q: Is 'Management Lessons from Mayo Clinic' a new or used book? A: The book is available in new condition.