Managerial Competence Within The Hospitality And Tourism Service Industries: Global Cultural Contextual Analysis (Routledge Adva

Managerial Competence Within The Hospitality And Tourism Service Industries: Global Cultural Contextual Analysis (Routledge Adva

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UPC: 9780415488037
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This book examines crosscultural managerial competence across all managerial functions. Focusing particularly on the hospitality and tourism industry, editor Saee examines the crosscultural implications of planning: workplace communication, recruitment/promotion, induction, training, supervision, industrial relations, management of change, customer service, financial management and marketing.Incorporating wellstructured discussion, this book demonstrates an excellent balance of theory and practical application, and takes an innovative angle on the analysis of the host countries managers, undergoing culture shock. This volume will be useful to students across many disciplines including crosscultural studies, international business and tourism.

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