Title
Managing by Measuring: How to Improve Your Organizations's Performance Through Effective Benchmarking,Used
Delivery time: 8-12 business days (International)
MANAGING BY MEASURING How to Improve Your Organization's Performance Through Effective Benchmarking As information systems managers search for ways to improve their operations, they're discovering that traditional "shotgun" approaches to benchmarking are too broad and too vague. Now, Managing by Measuring breaks out of the generalist mold to supply targeted information on how to identify best practices specifically in information systems organizations. The book includes: ** an overview of benchmarking and how it can help the information systems specialist ** stepbystep guidelines on conducting a benchmarking study, including how to perform research, analyze raw data, and isolate best practices ** tips for managing the process, including how to develop a mission statement, select a team, and prioritize activities ** a practical benchmarking demonstration, including detailed instructions and readytogo forms. In addition, the book supplies reallife case studies of information systems organizations that have successfully used benchmarking techniques, and key results of an original study conducted by The Benchmarking Network. MARK T. CZARNECKI (Houston, TX) is president of The Benchmarking Network, Inc. and has conducted major industry studies in the areas of accounting, finance, health care, purchasing, warehousing, and more.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.