Title
Managing Customer Experience And Relationships: A Strategic Framework
Delivery time: 8-12 business days (International)
Boost Profits, Margins, And Customer Loyalty With More Effective Crm Strategymanaging Customer Experience And Relationships, Third Edition Positions The Customer As Central To Longterm Strategy, And Provides Essential Guidance Toward Optimizing That Relationship For The Long Haul. By Gaining A Deep Understanding Of This Critical Dynamic, You'Ll Become Better Able To Build And Manage The Customer Base That Drives Revenue And Generates Higher Margins. A Practical Framework For Implementing The Idic Model Merges Theory, Case Studies, And Strategic Analysis To Provide A Ready Blueprint For Execution, And Indepth Discussion Of Communication, Metrics, Analytics, And More Allows You To Optimize The Relationship On Both Sides Of The Table. This New Third Edition Includes Updated Examples, Case Studies, And References, Alongside Insightful Contributions From Global Industry Leaders To Give You A Wellrounded, Broadlyapplicable Knowledge Base And A More Effective Crm Strategy. Ancillary Materials Include A Sample Syllabus, Powerpoints, Chapter Questions, And A Test Bank, Facilitating Use In Any Classroom Or Training Session.The Increased Reliance On Customer Relationship Management Has Revealed A Strong Need For Knowledgeable Practitioners Who Can Deploy Effective Initiatives. This Book Provides A Robust Foundation In Crm Principles And Practices, To Help Any Business Achieve Higher Customer Satisfaction. Understand The Fundamental Principles Of The Customer Relationship Implement The Idic Model To Improve Crm Roi Identify Essential Metrics For Crm Evaluation And Optimization Increase Customer Loyalty To Drive Profits And Boost Marginssustainable Success Comes From The Customer. If Your Company Is To Meet Performance And Profitability Goals, Effective Customer Relationship Management Is The Biggest Weapon In Your Arsenalbut It Must Be Used Appropriately. Managing Customer Experience And Relationships, Third Edition Provides The Information, Practical Framework, And Expert Insight You Need To Implement Winning Crm Strategy.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
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We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.