Managing Customer Value: Creating Quality And Service That Customers Can See,Used
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Managing Customer Value: Creating Quality And Service That Customers Can See,Used
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Argues That Companies That Offer What Their Customers Consider Superior Quality Products And Services Will Be Most Successful, And Provides Advice On Reaching That End
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: What is the page count of this book? A: This book contains four hundred thirty-two pages. It provides in-depth insights into managing customer value and service.
- Q: What are the dimensions of the book? A: The book measures six point five inches in length, one point five inches in width, and nine point seven six inches in height. These dimensions make it easy to handle.
- Q: What type of binding does the book have? A: This book is bound in hardcover. Hardcover editions are known for their durability and longevity.
- Q: How do I apply the principles from this book? A: You can apply the principles by implementing strategies that focus on delivering quality and service that customers recognize. The book offers practical advice for businesses.
- Q: Is this book suitable for beginners in management? A: Yes, this book is suitable for beginners in management. It presents concepts in a clear and accessible manner.
- Q: What is the reading level for this book? A: The reading level is appropriate for adults and university students. It covers advanced management theories and practices.
- Q: How should I store this book? A: Store this book upright on a shelf to maintain its shape. Avoid exposing it to direct sunlight to prevent fading.
- Q: Can I clean the book's cover? A: Yes, you can gently wipe the cover with a soft, damp cloth. Avoid using harsh chemicals that could damage the surface.
- Q: Is the book safe for all ages? A: Yes, the book is safe for all ages. It focuses on business practices and does not contain inappropriate content.
- Q: What makes this book different from others on management? A: This book emphasizes the importance of customer perception in quality and service. It offers unique insights that are often overlooked in other management literature.
- Q: What if I receive a damaged copy? A: If you receive a damaged copy, you should contact the retailer for a replacement. Most sellers have return policies for damaged items.
- Q: Is there a warranty for this book? A: No, books typically do not come with a warranty. However, check the retailer's return policy for options.
- Q: Can I find a summary of the book online? A: Yes, many websites offer summaries and reviews of the book. This can help you decide if it fits your needs.
- Q: What if I have questions about the content? A: If you have questions about the content, consider joining a book discussion group or looking for forums online where readers share insights.
- Q: Is there an eBook version available? A: Yes, an eBook version may be available for purchase. Check major online retailers for digital formats.