Managing Expectations,New

Managing Expectations,New

In Stock
SKU: DADAX0932633277
Brand: Wiley
$34.81 $49.73
Save $14.92
Quantity
Add to wishlist
Add to compare

Processing time: 1-3 days

US Orders Ships in: 3-5 days

International Orders Ships in: 8-12 days

Return Policy: 15-days return on defective items

Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

People Have Expectations. Your Clients, For Example. Sometimes Their Expectations Of You Seem Unreasonable. But Sometimes Your Expectations Of Them Seem Just As Unreasonable (In Their Eyes).The Problem Is That These Mismatched Expectations Can Lead To Misunderstandings, Frayed Nerves, And Ruffled Feathers. More Seriously, They Often Lead To Flawed Systems, Failed Projects, And A Drain On Resources.Yet How Often Do You Openly Acknowledge These Differences In Expectations And Take Steps To Better Manage Them? And How Often Are You A Victim Of Your Own Expectations Of Yourself?Expectations Are Difficult To Control And Impossible To Turn Off. Naomi Karten Offers Concrete Ways To Manage Them, And In The Process, To Dramatically Improve The Effectiveness Of Your Services.A Stepbystep Guide To Managing Expectations . . .Guard Against Conflicting Messagesuse Jargon With Careidentify Communication Preferenceslisten Persuasivelyhelp Customers Describe Their Needsbecome An Informationgathering Skepticunderstand Your Customers' Contexttry The Solution On For Sizeclarify Perceptionsset Uncertaintymanaging Service Standardswhen Appropriate, Just Say Whoabuild Winwin Relationshipsformulate An Action Plan

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

Recently Viewed