Title
Managing Expectations,New
Delivery time: 8-12 business days (International)
People Have Expectations. Your Clients, For Example. Sometimes Their Expectations Of You Seem Unreasonable. But Sometimes Your Expectations Of Them Seem Just As Unreasonable (In Their Eyes).The Problem Is That These Mismatched Expectations Can Lead To Misunderstandings, Frayed Nerves, And Ruffled Feathers. More Seriously, They Often Lead To Flawed Systems, Failed Projects, And A Drain On Resources.Yet How Often Do You Openly Acknowledge These Differences In Expectations And Take Steps To Better Manage Them? And How Often Are You A Victim Of Your Own Expectations Of Yourself?Expectations Are Difficult To Control And Impossible To Turn Off. Naomi Karten Offers Concrete Ways To Manage Them, And In The Process, To Dramatically Improve The Effectiveness Of Your Services.A Stepbystep Guide To Managing Expectations . . .Guard Against Conflicting Messagesuse Jargon With Careidentify Communication Preferenceslisten Persuasivelyhelp Customers Describe Their Needsbecome An Informationgathering Skepticunderstand Your Customers' Contexttry The Solution On For Sizeclarify Perceptionsset Uncertaintymanaging Service Standardswhen Appropriate, Just Say Whoabuild Winwin Relationshipsformulate An Action Plan
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.