Title
Managing Expectations-used
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People Have Expectations. Your Clients, For Example. Sometimes Their Expectations Of You Seem Unreasonable. But Sometimes Your Expectations Of Them Seem Just As Unreasonable (In Their Eyes).The Problem Is That These Mismatched Expectations Can Lead To Misunderstandings, Frayed Nerves, And Ruffled Feathers. More Seriously, They Often Lead To Flawed Systems, Failed Projects, And A Drain On Resources.Yet How Often Do You Openly Acknowledge These Differences In Expectations And Take Steps To Better Manage Them? And How Often Are You A Victim Of Your Own Expectations Of Yourself?Expectations Are Difficult To Control And Impossible To Turn Off. Naomi Karten Offers Concrete Ways To Manage Them, And In The Process, To Dramatically Improve The Effectiveness Of Your Services.A Stepbystep Guide To Managing Expectations . . .Guard Against Conflicting Messagesuse Jargon With Careidentify Communication Preferenceslisten Persuasivelyhelp Customers Describe Their Needsbecome An Informationgathering Skepticunderstand Your Customers' Contexttry The Solution On For Sizeclarify Perceptionsset Uncertaintymanaging Service Standardswhen Appropriate, Just Say Whoabuild Winwin Relationshipsformulate An Action Plan
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- Q: What is the page count of 'Managing Expectations'? A: The book 'Managing Expectations' has two hundred forty pages. This length provides an in-depth exploration of the topic.
- Q: What type of binding does the book have? A: The book is available in paperback binding. This makes it lightweight and easy to handle.
- Q: Who is the author of 'Managing Expectations'? A: The author is Naomi Karten. She is known for her expertise in management and communication.
- Q: How should I approach the content of this book? A: You can read 'Managing Expectations' at your own pace. It offers practical steps for managing expectations effectively.
- Q: Is this book suitable for beginners in management? A: Yes, the book is suitable for beginners. It presents concepts in an accessible way, making it easy to understand.
- Q: What themes are covered in 'Managing Expectations'? A: The book covers themes like communication preferences and setting service standards. It provides actionable insights for all readers.
- Q: How can I best take care of this book? A: To keep the book in good condition, store it in a dry place away from direct sunlight. This will prevent fading and damage.
- Q: Is this book safe for all ages? A: Yes, the book is suitable for all ages. It focuses on management techniques without any inappropriate content.
- Q: How should I clean the book if it gets dirty? A: If the book gets dirty, gently wipe the cover with a soft, dry cloth. Avoid using water or cleaning solutions.
- Q: Can I return the book if I am not satisfied? A: Yes, you can return the book if you are not satisfied. Check the specific return policy for details.
- Q: What if the book arrives damaged? A: If the book arrives damaged, you should contact customer support for a replacement or refund. They usually assist promptly.
- Q: How does this book compare to other management books? A: This book focuses specifically on managing expectations, which is often overlooked in other management literature.
- Q: Is this book appropriate for advanced management professionals? A: Yes, advanced professionals can benefit from the insights. It provides new perspectives on common management challenges.
- Q: What type of audience is this book intended for? A: The audience includes managers, team leaders, and anyone involved in client interaction. It addresses universal challenges in communication.
- Q: Does the book provide practical exercises? A: Yes, the book includes practical exercises and steps to implement the concepts discussed. This enhances the learning experience.
- Q: Can I use this book as a textbook for a course? A: Yes, this book can be used as a textbook for courses on management or communication. It aligns well with academic themes.