Managing For Quality And Performance Excellence
Managing For Quality And Performance Excellence

Managing For Quality And Performance Excellence

In Stock
SKU: SONG1305662547
Brand: Cengage Learning
Condition: Used
Regular price$16.14
Quantity
Add to wishlist
Add to compare

Sold by Ergodebooks, an authorized reseller.

Returns accepted within 30 days | support@ergodebooks.com

Verified
Shipping Information
  • Free Standard Shipping — United States only
  • Processing Time: 1–3 business days
  • Estimated Delivery: 3–5 business days after dispatch
  • Double-boxed, fully insured & discreetly packaged
  • Tracking number sent via email once dispatched
  • Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund

Returns accepted within 30 days of delivery.

Damaged or Defective Item

Free return shipping + replacement or full refund

Wrong Item Received

Free return shipping + replacement or full refund

Change of Mind

Return shipping at customer's expense · 25% restocking fee applies

All returns require a Return Authorization (RA) number before sending.

To initiate a return, contact us:

support@ergodebooks.com +1 (281) 738-1050
View Full Return & Refund Policy
Payment Option
Payment Methods

Help

If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, withing 24 hours on weekdays.

Customer service

All questions about your order, return and delivery must be sent to our customer service team by e-mail at yourstore@yourdomain.com

Sale & Press

If you are interested in selling our products, need more information about our brand or wish to make a collaboration, please contact us at press@yourdomain.com

Packed With Current Examples, Cases, And Illustrations, Marketleading Managing For Quality And Performance Excellence, 10E Focuses On The Fundamental Principles Of Total Quality And Emphasizes Highperformance Management Practices, Such As Those Reflected In The Baldrige Criteria. Written By Experienced Leaders In The Fields Of Performance Management And Quality, The Text Delivers The Definitive Resource For Coverage Of Iso 9000 Certification, Six Sigma, And The U.S. Malcolm Baldrige National Quality Award Standards. A Wealth Of Current Examples From Leading Organizations Throughout The World Reflects Quality As They Emphasize The Practical Aspects Of The Book?S Managerial Focus And Pertinent Technical Topics. You Can Efficiently Prepare To Become An Asq Certified Quality Manager, As This Edition Covers Most Of The Body Of Knowledge Required For Asq Certification. It?S Everything You Need Now And Throughout Your Career To Ensure Quality Management Success.

⚠️ WARNING (California Proposition 65):

This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, please visit www.P65Warnings.ca.gov.

  • Q: What are the dimensions of the book? A: The book measures eight point three five inches in length, one point three four inches in width, and ten point two eight inches in height.
  • Q: How many pages does this book contain? A: This book contains seven hundred eighty-four pages, providing extensive coverage of quality management topics.
  • Q: What is the binding type of this book? A: The book is bound in hardcover, ensuring durability and longevity for frequent use.
  • Q: Who is the author of this book? A: The author of this book is James R. Evans, a recognized expert in performance management and quality.
  • Q: What is the main focus of this book? A: The main focus of the book is on total quality management principles and high-performance management practices.
  • Q: Is this book suitable for beginners? A: Yes, the book is suitable for both beginners and experienced professionals in quality management.
  • Q: Can this book help me prepare for ASQ certification? A: Yes, this edition covers most of the Body of Knowledge required for ASQ Certified Quality Manager certification.
  • Q: What topics are covered in this book? A: The book covers topics such as ISO 9000 certification, Six Sigma, and the Malcolm Baldrige National Quality Award standards.
  • Q: Are there practical examples in this book? A: Yes, the book is packed with current examples and cases from leading organizations worldwide.
  • Q: What is the target audience for this book? A: The target audience includes students, professionals, and leaders interested in quality and performance excellence.
  • Q: How should I care for this book? A: To keep the book in good condition, store it in a cool, dry place and avoid direct sunlight to prevent fading.
  • Q: Is this book safe for all age groups? A: Yes, the content is suitable for all age groups; however, it is primarily intended for professionals and students.
  • Q: What if my book arrives damaged? A: If your book arrives damaged, you can contact the seller for a return or replacement according to their policy.
  • Q: What type of reader would benefit most from this book? A: Readers who are interested in quality management practices and performance excellence will benefit most from this book.
  • Q: Does the book include case studies? A: Yes, the book includes numerous case studies to illustrate key concepts and best practices in quality management.
  • Q: Is there a glossary of terms in this book? A: Yes, the book includes a glossary of key terms related to quality management and performance excellence.

Recently Viewed