Title
Managing Front Office Operations-used
Delivery time: 8-12 business days (International)
The Tenth Edition Features Several New Sections Related To The Impact Of Technology On Hotel Operations, Including Information On Social Media Platforms, Mobile Services, Mobile Device Connectivity Issues Guests May Experience In Hotels, Mobile Payments, And How The Internet Of Things Will Affect Guest Service. New Material Has Been Added On Key Cards And Keyless Entry Technology. In Addition, The Section On Income Statements Has Been Revised To Reflect The Most Recent Edition Of The Uniform System Of Accounts For The Lodging Industry.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
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Frequently Asked Questions
- Q: What is the main focus of 'Managing Front Office Operations'? A: 'Managing Front Office Operations' primarily focuses on the impact of technology on hotel operations, discussing topics like social media platforms, mobile services, and keyless entry technology.
- Q: How many pages does the book contain? A: The book contains 430 pages of detailed content.
- Q: Who is the author of the book? A: The author of 'Managing Front Office Operations' is Michael L. Kasavana.
- Q: When was the latest edition published? A: The tenth edition was published on March 28, 2017.
- Q: What are some new features in the tenth edition? A: The tenth edition includes new sections on mobile payments, the Internet of Things, and updated information on income statements reflecting the latest Uniform System of Accounts for the Lodging Industry.
- Q: What type of binding does the book have? A: 'Managing Front Office Operations' is available in a paperback binding.
- Q: Is the book suitable for beginners in hotel management? A: Yes, the book is suitable for beginners as it covers fundamental concepts and incorporates recent developments in hotel management.
- Q: Can this book help with understanding modern guest services? A: Absolutely, it provides insights into how technology influences guest services, making it relevant for understanding modern operations.
- Q: What edition is this book? A: This is the tenth edition of 'Managing Front Office Operations'.
- Q: Is this book new or used? A: 'Managing Front Office Operations' is in new condition.