Title
Managing Hospitality Organizations: Achieving Excellence In The Guest Experience
Delivery time: 8-12 business days (International)
Managing Hospitality Organizations: Achieving Excellence In The Guest Experience Takes Students On A Journey Through The Evolving Service Industry. Each Chapter Focuses On A Core Principle Of Hospitality Management And Is Packed With Practical Advice, Examples, And Cases From Some Of The Best Companies In The Service Sector. Students Will Learn Invaluable Skills For Managing The Guest Experience In Todays Ultracompetitive Environment. The Second Edition Includes New Coverage Of Technology, Sustainability, Sexual Harassment, Diversity And Inclusion, And Ethical Leadership.
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⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Managing Hospitality Organizations'? A: The book focuses on core principles of hospitality management, providing practical advice, examples, and case studies from successful companies in the service sector.
- Q: How many pages does the book have? A: The book contains 576 pages.
- Q: Who is the author of this book? A: The author of 'Managing Hospitality Organizations' is Robert C. Ford.
- Q: What topics are covered in the second edition of the book? A: The second edition includes new coverage on technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.
- Q: What is the publication date of this book? A: The book was published on January 24, 2019.
- Q: What is the condition of the book? A: The book is in new condition.
- Q: Is this book suitable for students in hospitality management? A: Yes, it is designed for students and provides valuable skills for managing the guest experience.
- Q: What type of binding does this book have? A: The book is available in paperback binding.
- Q: Does the book include any real-world examples? A: Yes, it includes practical examples and case studies from leading companies in the hospitality industry.
- Q: How does this book help in managing guest experiences? A: It offers invaluable skills and insights necessary for managing guest experiences effectively in a competitive environment.