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Managing Information & Human Performance: Strategies And Methods For Knowing Your Workforce And Organization,New
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Knowing whats going on in your company isnt just a requirementits powerHow much do you really know about whats going on in your workforce and organization?Good information is essential if managers are to manage well. Yet, too often, the right information does not get to the right place in the right form at the right time. Thats because information often is spread throughout the organizationand hidden from managementThis book will change all that. Learn how to establish a system that enables you to gather, process and make available internal information in your organizationquickly, easily and inexpensively.Making your 'best call' or going with your 'gut' isnt good enough. Avoid the high costs of poor information:Poor qualityResistance to changeLack of commitment to strategic initiativesTurnoverLack of motivationMisdirected reward systemsThe book is packed with techniques and tools to enable you to:Gather information, using minisurveys, focus groups, interviews, performance reviews and recordsUnderstand what people do by studying work processes, using process mapping, flow charts and block diagramsDesign, administer and analyze internal surveysDevelop an information utility that allows management to connect to and analyze internal informationsuch as information circles or an office of performance improvement.Part I addresses information and management success:Why organizations need solid internal information to achieve competitive successThe critical role of information in effective and predictable managementCommon approaches to managing informationOrganizational rationalitya requirement for management successHow managers can determine their own information needs and strategiesThe need for consultants and how to use them effectivelyPart II introduces the art and science of information:Comparing the various ways to gather internal informationThe most common methods of gathering informationWays to ask the right questionsHow to administer a surveyAnalyzing data to identify internal conditions and operations needing improvementPart III covers how you can manage information:Management systems that can generate, store, and distribute informationOrganizing and using your own management system for performance improvementHow to overcome stumbling blocks to enjoying an information advantage
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