Title
Managing Intercultural Conflict Effectively (Communicating Effectively in Multicultural Contexts),Used
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In this volume, TingToomey and Oetzel accomplish two objectives: to explain the culturebased situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a downtoearth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as crosscultural psychology, social psychology, sociology, marital and family studies, international management, and communication.
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