Title
Managing Knock Your Socks Off Service,New
Delivery time: 8-12 business days (International)
You may have your industrys most prolific product or service in the marketplace, but your customers loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your companys frontline employees?The invaluable, musthave Managing Knock Your Socks Off Service shows managers and supervisors how to: Find and retain serviceoriented people Understand customer needs, expectations, and desires Build a service vision Design a userfriendly service delivery process Involve and inspire employees Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
By changing our most important processes and
products, we have already made a big leap forward. This ranges from the
increased use of more sustainable fibers to the use of more
environmentally friendly printing processes to the development of
efficient waste management in our value chain.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.
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Frequently Asked Questions
- Q: What is the main focus of 'Managing Knock Your Socks Off Service'? A: 'Managing Knock Your Socks Off Service' primarily focuses on improving customer service through effective training, coaching, and support for frontline employees to enhance customer loyalty and satisfaction.
- Q: Who is the author of this book? A: The book is authored by Chip Bell, a recognized expert in customer service and leadership.
- Q: What topics are covered in the book? A: The book covers topics such as finding and retaining service-oriented personnel, understanding customer needs, building a service vision, and designing user-friendly service delivery processes.
- Q: Is this book suitable for managers and supervisors? A: Yes, the book is specifically designed for managers and supervisors who want to enhance their customer service strategies and support their frontline employees.
- Q: How many pages does this book have? A: 'Managing Knock Your Socks Off Service' contains a total of 256 pages.
- Q: What edition of the book is available? A: The book is available in its third edition, which includes updated chapters on customer experiences and service incentives.
- Q: When was 'Managing Knock Your Socks Off Service' published? A: The book was published on May 1, 2013.
- Q: What is the binding type of this book? A: This book is available in paperback binding.
- Q: What condition is the book in? A: The book is listed in 'Very Good' condition, indicating it has been well-maintained.
- Q: Can this book help with online customer service strategies? A: Yes, the book includes new chapters that address delivering great customer experiences online, making it relevant for businesses operating in a digital environment.