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Managing Knock Your Socks Off Service,Used
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You may have your industrys most prolific product or service in the marketplace, but your customers loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your companys frontline employees?The invaluable, musthave Managing Knock Your Socks Off Service shows managers and supervisors how to: Find and retain serviceoriented people Understand customer needs, expectations, and desires Build a service vision Design a userfriendly service delivery process Involve and inspire employees Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: The book has two hundred fifty-six pages. It's designed to provide comprehensive insights into customer service management.
- Q: What is the binding type of this book? A: This book is paperback bound. The paperback format makes it easy to carry and read.
- Q: What are the dimensions of the book? A: The book measures six inches in length, zero point five one inches in width, and nine point zero two inches in height. These dimensions make it a standard size for easy handling.
- Q: Who is the author of 'Managing Knock Your Socks Off Service'? A: The author is Chip Bell. He is recognized for his expertise in customer service and management.
- Q: What genre does this book belong to? A: This book falls under the Leadership and Motivation genre. It offers strategies for enhancing customer service and employee engagement.
- Q: What are the key topics covered in the book? A: The book covers topics like training service-oriented employees, understanding customer needs, and building a service vision. It also discusses recognizing and rewarding good performance.
- Q: How should I apply the strategies from the book? A: To apply the strategies, read through the chapters focused on training and coaching employees. Implement the service vision and user-friendly delivery processes suggested by the author.
- Q: Is this book suitable for new managers? A: Yes, this book is suitable for new managers. It provides foundational strategies for effective customer service management.
- Q: Can I use this book for employee training? A: Yes, you can use this book for employee training. It includes practical tips on coaching and supporting frontline staff.
- Q: What age group is this book appropriate for? A: This book is appropriate for adults, particularly those in management or customer service roles. It's not specifically targeted at children.
- Q: How can I keep this book in good condition? A: To keep the book in good condition, store it in a dry place away from direct sunlight. Avoid bending the cover and keep it away from moisture.
- Q: Is there a warranty or return policy for this book? A: Typically, books do not have a warranty. However, most retailers offer a return policy if the book is in original condition.
- Q: What if the book arrives damaged? A: If the book arrives damaged, contact the seller for a replacement or refund. Most sellers will assist with damaged items.
- Q: Are there any customer reviews for this book? A: Yes, many readers have positively reviewed this book for its practical insights and actionable strategies. It is well-regarded in the customer service community.
- Q: Does the book have any new content compared to previous editions? A: Yes, this edition includes new chapters on learning from lost customers and delivering online customer experiences. These updates reflect current trends in customer service.
- Q: Where can I buy 'Managing Knock Your Socks Off Service'? A: You can buy this book at major retailers, online bookstores, and platforms like Amazon. It's widely available for purchase.