Title
Managing Narcissists, Blamers, Dramatics and More...: ResearchDriven Scripts For Managing Difficult Personalities At Work (Lead,Used
Delivery time: 8-12 business days (International)
From New York Times bestseller Mark Murphy comes the definitive guide to managing difficult people! Do you ever have to deal with giant egos, blamers, or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation?This book gives you the researchbacked scripts to manage the most difficult personalities on your team! You'll discover how to manage: Dramatic Personalities: Tackle attentionseekers who thrive on chaos by redirecting their focus to facts and eliminating the emotional vortex they create. Negative Personalities: Counteract constant pessimism with factbased questioning techniques that debunk cognitive distortions and encourage positivity. Blamers: Stop the endless fingerpointing by fostering accountability and redirecting their energy toward collaborative problemsolving. Problem Bringers: Transform chronic complainers into proactive contributors by guiding them to present solutions alongside their issues. Overly Sensitive Personalities: Navigate hypersensitivity by maintaining emotional neutrality and addressing their concerns with clear, unemotional language. AdvantageTakers: Set firm boundaries to prevent exploitation and ensure fairness while maintaining professionalism in every interaction. Confidently Incompetent: Manage employees who overestimate their abilities by using factual feedback to reveal skill gaps and guide development. Narcissists: Handle selfcentered, grandiose employees with strategic flattery, boundarysetting, and unemotional communication to neutralize their disruptive impact. Talented Terrors: Address skilled but toxic individuals who undermine teamwork by holding them accountable and aligning their behavior with organizational values.This book gives you the specific scripts to improve even the most difficult personalities!MARK MURPHY is a New York Times bestselling author, Senior Contributor to Forbes, and Founder of Leadership IQ. Mark's research and techniques have appeared in The Wall Street Journal, The New York Times, Fortune, Forbes, Bloomberg BusinessWeek, Harvard Business Review, and U.S. News & World Report. He?s been a featured guest on programs including CBS News Sunday Morning, ABC?s 20/20, Fox Business News, CNN International, and NPR.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
We accept payments with :
Visa, MasterCard, American Express, Paypal, Shopify Payments, Shop Pay and more.