Title
Managing Quality Fads: How American Business Learned To Play The Quality Game,Used
Sold by Ergodebooks, an authorized reseller.
Returns accepted within 30 days | support@ergodebooks.com
Shipping Information
- Free Standard Shipping — United States only
- Processing Time: 1–3 business days
- Estimated Delivery: 3–5 business days after dispatch
- Double-boxed, fully insured & discreetly packaged
- Tracking number sent via email once dispatched
- Orders over $250 require signature upon delivery. Taxes calculated at checkout.
Returns & Refund
Returns accepted within 30 days of delivery.
Damaged or Defective Item
Free return shipping + replacement or full refund
Wrong Item Received
Free return shipping + replacement or full refund
Change of Mind
Return shipping at customer's expense · 25% restocking fee applies
Payment Option
Can Managers Learn From Fads? That Is The Question Robert Cole Addresses In This Insightful Book About The Various Factors Supporting And Inhibiting Organizational Learning.A Longtime Student Of The Japanese And American Quality Movements, Cole Focuses On The Response Of American Industry To The Challenge Posed In The Early 1980S By High Quality Goods From Japan. While Most American Managers View This Challenge As Slowly But Successfully Met, Many Academics See The Quality Movement That Emerged From It As Just Another Fad. In Seeking To Reconcile These Two Views, Cole Explores The Reasons Behind American Industry'S Slow Response To Japanese Quality, Arguing That A Variety Of Institutional Factors Inhibited Management Action In The Early 1980S. He Then Describes The Reshaping Of Institutions That Allowed American Companies To Close The Quality Gap And To Achieve Sustained Quality Improvements In The 1990S.Hewlettpackard Serves As An Example Of A Company That Made This Institutional Transition More Effectively Than Most. Cole Describes Hewlettpackard'S Successful Strategies While Also Pointing Out The Serious Problems That It And Other Companies Face As They Attempt To Adapt, Improve, And Go Beyond Japanese Practices. He Also Uses Hewlettpackard, An Exemplar Of The Highly Decentralized Company, To Explore Effective Strategies For The Creation, Dissemination, And Implementation Of Knowledge.Unprecedented As A Scholarly Treatment Of The Quality Movement,Managing Quality Fads Provides Several Important Lessons For Those Interested In Management Decision Making Under Conditions Of Uncertainty And Organizational Transformation In A Rapidly Changing Business Environment.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.