Title
Managing Service In Food and Beverage Operation,Used
Delivery time: 8-12 business days (International)
This textbook shows readers how food service professionals create and deliver guestdriven service, enhance value, build guest loyalty and promote repeat business. Readers will learn how every aspect of a food service operation contributes to the guest experience and will explore unique features of a variety of food and beverage operations. There is an emphasis on how learning to think and act like an owner enhances an operation's value for everyone involved owners, managers, staff and guests. The fifth edition includes information on the latest F&B trends such as food trucks and popup restaurants; extensive revisions to the menu chapter, including new information on menu trends; new material on F&Brelated technology such as online ordering and restaurant apps, and new sections in several other chapters. In response to customer feedback, "task breakdowns" and many appendixes from the previous edition were deleted. Authors: Ronald F. Cichy, Ph.D., CHA Emeritus, CFBE, CHE, Michigan State University and Philip J. Hickey, Jr., Chairman, Miller's Ale House 2017, 15 Chapters, Softbound For more information and special industry and academic pricing, please contact the AHLEI sales team.
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Shipping & Returns
Shipping
We ship your order within 2–3 business days for USA deliveries and 5–8 business days for international shipments. Once your package has been dispatched from our warehouse, you'll receive an email confirmation with a tracking number, allowing you to track the status of your delivery.
Returns
To facilitate a smooth return process, a Return Authorization (RA) Number is required for all returns. Returns without a valid RA number will be declined and may incur additional fees. You can request an RA number within 15 days of the original delivery date. For more details, please refer to our Return & Refund Policy page.
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If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
Warranty
We provide a 2-year limited warranty, from the date of purchase for all our products.
If you believe you have received a defective product, or are experiencing any problems with your product, please contact us.
This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Frequently Asked Questions
- Q: What is the main focus of the textbook 'Managing Service In Food and Beverage Operation'? A: The textbook emphasizes how food service professionals create and deliver guest-driven service, enhance value, build guest loyalty, and promote repeat business.
- Q: Who are the authors of this textbook? A: The authors are Ronald F. Cichy, Ph.D., CHA Emeritus, CFBE, CHE from Michigan State University, and Philip J. Hickey, Jr., Chairman of Miller's Ale House.
- Q: What edition is this textbook and when was it published? A: This is the fifth edition of the textbook, published on June 1, 2016.
- Q: What topics are covered in the latest edition of the textbook? A: The latest edition includes information on F&B trends such as food trucks and pop-up restaurants, menu trends, F&B-related technology like online ordering and restaurant apps, and deleted task breakdowns and appendixes from the previous edition.
- Q: What is the format and condition of the book? A: The book is available in a softbound, paperback format and is in new condition.
- Q: How many chapters does the textbook contain? A: The textbook contains 15 chapters.
- Q: Is there any specific pricing information available for this textbook? A: For special industry and academic pricing, it is recommended to contact the AHLEI sales team for more information.
- Q: What type of audience is this textbook intended for? A: This textbook is intended for food service professionals, students, and anyone interested in enhancing their knowledge of food and beverage operations.
- Q: Does the textbook include practical examples or case studies? A: Yes, the textbook explores unique features of various food and beverage operations, which may include practical examples and case studies.
- Q: Are there any updates to the menu chapter in this edition? A: Yes, the menu chapter has been extensively revised and includes new information on menu trends.