Title
Managing The Professional Service Firm
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International Expert And Consultant David Maister Offers A Brilliant And Accessible Guide To Every Management Issue At Play In Professional Firms.Professional Firms Differ From Other Business Enterprises In Two Distinct Ways: First, They Provide Highly Customized Services And Thus Cannot Apply Many Of The Management Principles Developed For Productbased Industries. Second, Professional Services Are Highly Personalized, Involving The Skills Of Individuals. Such Firms Must Therefore Compete Not Only For Clients But Also For Talented Professionals.Drawing On More Than Ten Years Of Research And Consulting To These Unique And Creative Companies, David Maister Explores Issues Ranging From Marketing And Business Development To Multinational Strategies, Human Resources Policies To Profit Improvement, Strategic Planning To Effective Leadership. While These Issues Can Be Complex, Maister Simplifies Them By Recognizing That Every Professional Service Firm In The World, Regardless Of Size, Specific Profession, Or Country Of Operation, Has The Same Mission Statement: Outstanding Service To Clients, Satisfying Careers For Its People, And Financial Success For Its Owners.
⚠️ WARNING (California Proposition 65):
This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
For more information, please visit www.P65Warnings.ca.gov.
- Q: How many pages does the book have? A: This book has four hundred pages. It provides an in-depth exploration of management issues in professional service firms.
- Q: What is the binding type of this book? A: The binding type is paperback. This makes the book more flexible and lightweight for easy handling.
- Q: What are the dimensions of the book? A: The book measures six point fourteen inches in length, one inch in width, and nine point twenty-five inches in height. These dimensions make it portable and easy to store.
- Q: Who is the author of this book? A: The author is David H. Maister. He is an international expert and consultant in professional services.
- Q: What topics does the book cover? A: The book covers topics like marketing, business development, and effective leadership. It is tailored specifically for professional service firms.
- Q: Is this book suitable for beginners in management? A: Yes, this book is suitable for beginners. It simplifies complex management issues and offers accessible insights.
- Q: Can this book help with strategic planning? A: Yes, the book provides guidance on strategic planning. It addresses the unique challenges faced by professional service firms.
- Q: What type of audience would benefit from this book? A: This book is beneficial for managers and professionals in service-oriented industries. It addresses their specific management needs and challenges.
- Q: Is this book helpful for improving profit in firms? A: Yes, the book contains strategies for profit improvement. It focuses on enhancing client service and employee satisfaction.
- Q: What should I do if the book arrives damaged? A: If the book arrives damaged, contact the seller's customer service for a return or exchange. Most sellers have policies in place to handle damaged items.
- Q: Can I return this book if I'm not satisfied? A: Yes, you can typically return the book if you are not satisfied. Check the seller's return policy for specific details.
- Q: How can I ensure the book stays in good condition? A: To keep the book in good condition, store it in a cool, dry place and avoid exposing it to direct sunlight. Handle it carefully to prevent wear.
- Q: Is there a warranty for this book? A: No, books typically do not come with a warranty. However, you can return it according to the seller's return policy.
- Q: What if I have trouble understanding the content? A: If you have trouble understanding the content, consider discussing it with peers or seeking additional resources. The book is designed to be accessible.
- Q: Is this book categorized under a specific genre? A: Yes, this book is categorized under the service management genre. It focuses on the unique aspects of managing professional service firms.